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Whats the Secret?

What's the Secrets? gives you an inside look at the world-class customer service strategies at today?s some of today?s best companies;

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The Customer's EYE

Het boek 'The Customer's EYE' koop je bij bookspot.nl, nu voor 23.81!;

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Statistical Methods in Customer Relationship Management

strategies throughout a customer s tenure with a firm. Furthermore, the book explores in detail CRM models for customer acquisition, customer;

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Delivering Legendary Customer Service

Delivering Legendary Customer Service is your guide to the communications, transaction and leadership skills for creating the same great;

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Building Great Customer Experiences

This book is about building and delivering great customer experiences. Many companies neglect this, but the physical execution and;

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Building Great Customer Experiences

This book is about building and delivering great customer experiences. Many companies neglect this, but the physical execution and;

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Designing and Delivering Superior Customer Value

organizational responsiveness, and how to create and provide outstanding customer value to the target market(s).;

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Designing and Delivering Superior Customer Value

organizational responsiveness, and how to create and provide outstanding customer value to the target market(s).;

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Superior Customer Value

exceptional value for customers in the Now Economy. Learn how to transform companies by competing via the 5-S framework - speed, service, selection;

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Superior Customer Value

exceptional value for customers in the Now Economy. Learn how to transform companies by competing via the 5-S framework - speed, service, selection;

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Leading the Customer Experience

-evolving customer expectations driven by innovations in products, services and technologies such as AI and mobile. Failing to build the necessary;

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Leading the Customer Experience

-evolving customer expectations driven by innovations in products, services and technologies such as AI and mobile. Failing to build the necessary;

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Customer Management Excellence

editor of Customer Management magazine, this book draws on Questa s research to reflect the current thinking behind todaya s front--runners;

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Customer Equity

What's a customer worth? The company that can answer this question precisely is the company with an edge in the customer-based, technology;

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Designing the CustomerCentric Organization

Studies have proved that sales to existing customers are more profitable than sales to new customers. Today s business leaders are;

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B2B Customer Experience

of the best known examples of consumer-focused customer experiences from companies such as Zappos, Nordstrom and John Lewis, B2B Customer;

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Customer is God

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Winning at Social Customer Care

social media’s growing role in the overall customer experiencedevelop your own Social Customer Care Philosophydecide which;

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Revolutionize Your Customer Experience

In his previous groundbreaking book with John Ivens, Colin Shaw looked at the development of the conceptual framework for the customer;

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Profit Maximization Through Customer Relationship Marketing

Discover approaches to make customer relationship marketing more effective Profit Maximization Through Customer Relationship Marketing;

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Profit Maximization Through Customer Relationship Marketing

Discover approaches to make customer relationship marketing more effective Profit Maximization Through Customer Relationship Marketing;

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Accelerating Customer Relationships: Using Crm and Relationship Technologies

breakthrough profitability and customer loyalty. Ronald S. Swift walks you step-by-step through integrating every customer touchpoint: retail, Web;

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Customer Service Management in Africa

Customer Service Management in Africa: A Strategic and Operational Perspective (978-0-367-14337-4, K410515) Customer Service;

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Handbook of Research on Customer Equity in Marketing

This comprehensive Handbook makes the persuasive case that maximizing customer equity is a strategic imperative. This beautifully curated;

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Keeping Customers

is dissatified. Contributors to Keeping Customers include Benson P. Shapiro, Theodore Levitt, John Quelch, James Heskett, and W. Earl Sasser, Jr.;

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Customer Experiences Affect Customer Loyalty

The study at hand investigates customer experiences at the American coffee company Starbucks and develops a new scale to measure customer;

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