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Revolutionize Your Customer Experience

In his previous groundbreaking book with John Ivens, Colin Shaw looked at the development of the conceptual framework for the customer;

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Transform Customer Experience

Your customers are your future. Smartphones, social media and the internet have given customers access to more;

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Customer Experience Book

tricky. The Customer Experience Book helps you understand where you are now, what to do, and how to improve for your business. From;

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Chief Customer Officer 2.0

A Customer Experience Roadmap to Transform Your Business and Culture Chief Customer Officer 2.0 will give you a proven framework that has;

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Customer Understanding: Three Ways to Put the ''Customer'' in Customer Experience (and at the Heart of Your Business)

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Customer Experience For Dummies

Gain, engage, and retain customers with positive experiences A positive customer experience is absolutely essential to keeping your;

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People Love You

massive impact on buying decisions. Every touch point, every time you or someone in your company engages a customer, it creates an experience;

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Customer Experience Edge: Technology And Techniques For Deli

This excellent book makes it quite clear that your business has to focus on customer experience for 21st-century business success. It's;

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Outside in

simply, how your customers perceive their every interaction with your company. It's a fundamental business driver. Here's proof: over a recent;

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Customer-Driven Transformation

organizational change to translate your vision into compelling services that will delight your customers. How did companies like Netflix, Airbnb and Uber;

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Delivering Fantastic Customer Experience

If you don't offer great customer experience, your main competitors will take away 50% of your business. Period. Gone are the days;

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Delivering Fantastic Customer Experience

If you don't offer great customer experience, your main competitors will take away 50% of your business. Period. Gone are the days in which;

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The Experience

Bring Disney-level customer experience to your organization with insider guidance The Experience is a unique guide to mastering the art;

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Remarkable Brand Experiences

brands are winning the battle for customers' hearts, minds, & wallets Differentiate your business through customer experience Win exemplary;

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Customer Obsessed

all levels of your organization. You'll examine the many factors that influence the customer experience, and emerge with the insight to fine;

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More Is More

relevant must apply more energy, focus, and resources to creating knock-your-socks-off customer experiences than they ever did before. Companies;

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Service Design For Business

A practical approach to better customer experience through service design Service Design for Business helps you transform your customer's;

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Winning at Social Customer Care

Haters: How to Embrace Complaints and Keep Your CustomersSocial media has changed customer service forever. It has shifted power from;

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Ignore Your Customers (and They'll Go Away)

The ultimate guide to transforming your customer service, company culture, and customer experience, endorsed by all the top names in the;

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ExperienceCentric Organization, The How to win through customer experience

Is your organization prepared for the next paradigm of customer experience, or will you be left behind? This practical book will make you a;

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Who Stole My Customer?

Who's stealing your customers? Why is it happening? How can you stop it? These are the toughest questions facing virtually every enterprise;

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Speaking Frankly About Customer Relationship Management

customers to buy, return, and recommend your products and services to others? And how do you ensure that everyone in your company is working;

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The Customer of the Future

With emerging technology transforming customer expectations, it's important to keep a laser focus on the experience companies provide their;

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Clued in

Good, bad, or indifferent, every customer has an experience with your company and the products or services you provide. But few businesses;

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Managing The Customer Experience

How much more profit could you make if you had customers who couldn't imagine doing business with anyone but you? In your dreams! Tell that;

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The Journey Mapping Playbook

wasting time, and effort or, at worst, handing your advantage over to your competitor. What should a customer journey map envisage? How;

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Listen Up!

There's one voice that matters more than any other: the voice of the customer. Learn how to fully understand the number one source of your;

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