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Defining, Measuring and Managing Consumer Experiences

of modern consumer behaviours and successfully managing the customer experience.;

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Crafting Customer Experience Strategy

When analysing customer experience, there is often a disconnect in the kind of customer experience senior leadership believes their;

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Remarkable Brand Experiences

How does a business differentiate itself through the customer experience and win exemplary levels of customer advocacy and love;

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Managing Customer Experience and Relationships

Every business on the planet is trying to maximize the value created by its customers Learn how to do it, step by step, in this newly;

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Managing The Customer Experience

spent a cent advertising for it? Impossible! Tell that to First Direct. The companies in this book have managed to turn customers into advocates;

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Incredible Customer Service

key tests of incredible customer service are identified. The critical aspect of developing an effective approach to managing for customer;

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Leading the Customer Experience

-evolving customer expectations driven by innovations in products, services and technologies such as AI and mobile. Failing to build the necessary;

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Leading the Customer Experience

-evolving customer expectations driven by innovations in products, services and technologies such as AI and mobile. Failing to build the necessary;

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Managing Customer Service Pocketbook

For leaders of customer service teams, The Managing Customer Service Pocketbook draws on some startling statistics to highlight the benefit;

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Call Center

healthy workplace. A workplace's success depends on the cooperation between management and employees. At the end of the day, customer service;

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Defining, Measuring and Managing Consumer Experiences

of modern consumer behaviours and successfully managing the customer experience. The reader will gain a deeper knowledge of the approaches to;

Vergelijkbare producten zoals Defining, Measuring and Managing Consumer Experiences

Defining, Measuring and Managing Consumer Experiences

of modern consumer behaviours and successfully managing the customer experience. The reader will gain a deeper knowledge of the approaches to;

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The Journey Mapping Playbook

The Journey Mapping Playbook: A practical guide to preparing, facilitating and unlocking the value of customer journey mapping A;

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Customer Experience Management Rebooted

Walden shows why most customer experience management fails to improve the customer's real experience and how to concentrate on the;

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Customer Experience Management Rebooted

Walden shows why most customer experience management fails to improve the customer's real experience and how to concentrate on the;

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Customer Experiences Affect Customer Loyalty

The study at hand investigates customer experiences at the American coffee company Starbucks and develops a new scale to measure customer;

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B2B Customer Experience

B2B Customer Experience shows readers how to deliver the very best customer experience (often referred to as CX), within the business-to;

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How Excellent Experiences affect Customer Loyalty

new scale to measure customer experience quality on the basis of four dimensions: service quality, atmosphere quality, flow quality, and;

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Chief Customer Officer 2.0

launched and advanced the customer experience transformation in businesses in every vertical around the world. And it will take years off your;

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Customer Experience Book

Customer Experience (CE) is becoming seen as a key component of business strategy, yet knowing the practical steps of what to do can be;

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Measuring Customer Experience: How to Develop and Execute the Most Profitable Customer Experience Strategies

Now, more than ever, customer experience plays a pivotal role in the success and longevity of a company. Based on rigorous scientific tools;

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Measuring Customer Experience: How to Develop and Execute the Most Profitable Customer Experience Strategies

Now, more than ever, customer experience plays a pivotal role in the success and longevity of a company. Based on rigorous scientific tools;

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Customer Service Training

Effective customer service training covers more than niceties. Organizational profitability is threatened when staff are unable to manage;

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Meaningful Measurement of the Customer Experience

Customer experience has become the primary method of competitive differentiation between most brands today. While most companies claim that;

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Customer Experience

Customer Experience is now the key differentiator as consumers and businesses alike decide among competing brands. The authors explore;

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Transform Customer Experience

Your customers are your future. Smartphones, social media and the internet have given customers access to more;

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Winning with Employees

into fuel for customer satisfaction, profit, and growth of the organization. With deep industry insights, this book shows that before;

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