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Leading the Customer Experience

right is real and urgent. Leading the Customer Experience is a guide to shaping experiences that win loyalty and deliver outstanding business;

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Leading the Customer Experience

right is real and urgent. Leading the Customer Experience is a guide to shaping experiences that win loyalty and deliver outstanding business;

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Crafting Customer Experience Strategy

When analysing customer experience, there is often a disconnect in the kind of customer experience senior leadership believes their;

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Leading the Customer Experience

Leading the Customer Experience explores the relationship between leadership behaviour and exceptional service. Most organisation's;

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Chief Customer Officer 2.0

launched and advanced the customer experience transformation in businesses in every vertical around the world. And it will take years off your;

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The Reign of the Customer

improving the overall shopping experience. This book uses the world-leading findings from the American Customer Satisfaction Index (ACSI) and its;

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The Reign of the Customer

improving the overall shopping experience. This book uses the world-leading findings from the American Customer Satisfaction Index (ACSI) and its;

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Customer Experience Edge: Technology And Techniques For Deli

technological considerations defining the customer experience edge. -Paul D'Alessandro, Partner, PricewaterhouseCoopers As we move from Customer;

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Customer Experiences Affect Customer Loyalty

The study at hand investigates customer experiences at the American coffee company Starbucks and develops a new scale to measure customer;

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B2B Customer Experience

B2B Customer Experience shows readers how to deliver the very best customer experience (often referred to as CX), within the business-to;

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How Excellent Experiences affect Customer Loyalty

new scale to measure customer experience quality on the basis of four dimensions: service quality, atmosphere quality, flow quality, and;

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Customer Experience Book

Customer Experience (CE) is becoming seen as a key component of business strategy, yet knowing the practical steps of what to do can be;

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Measuring Customer Experience: How to Develop and Execute the Most Profitable Customer Experience Strategies

Now, more than ever, customer experience plays a pivotal role in the success and longevity of a company. Based on rigorous scientific tools;

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Measuring Customer Experience: How to Develop and Execute the Most Profitable Customer Experience Strategies

Now, more than ever, customer experience plays a pivotal role in the success and longevity of a company. Based on rigorous scientific tools;

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Remarkable Brand Experiences

How does a business differentiate itself through the customer experience and win exemplary levels of customer advocacy and love;

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Meaningful Measurement of the Customer Experience

Customer experience has become the primary method of competitive differentiation between most brands today. While most companies claim that;

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Customer Experience

Customer Experience is now the key differentiator as consumers and businesses alike decide among competing brands. The authors explore;

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Customer Experience Management Rebooted

Walden shows why most customer experience management fails to improve the customer's real experience and how to concentrate on the;

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Customer Experience Management Rebooted

Walden shows why most customer experience management fails to improve the customer's real experience and how to concentrate on the;

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Managing Customer Experience and Relationships

., recognized for decades as two of the world's leading experts on customer experience issues, the book combines theory, case studies, and strategic;

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Transform Customer Experience

Your customers are your future. Smartphones, social media and the internet have given customers access to more;

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Revolutionize Your Customer Experience

In his previous groundbreaking book with John Ivens, Colin Shaw looked at the development of the conceptual framework for the customer;

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Customer Understanding: Three Ways to Put the ''Customer'' in Customer Experience (and at the Heart of Your Business)

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Delivering Fantastic Customer Experience

If you don't offer great customer experience, your main competitors will take away 50% of your business. Period. Gone are the days;

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Delivering Fantastic Customer Experience

If you don't offer great customer experience, your main competitors will take away 50% of your business. Period. Gone are the days in which;

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Customer Obsessed

Optimize the customer experience via the cloud to gain a powerful competitive advantage Customer Obsessed looks at customer experience;

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The Customer Experience Model

For any company, defining the most efficient marketing concept to create a competitive customer experience (CX) is vital for sustained;

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