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Customer Persuasion

putting the customer at the heart of your business. In Customer Persuasion, Chloe Thomas, author, podcast host, and founder of eCommerce;

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Transform Customer Experience

their journeys, identifying potential hazards and reshaping your business with customer experience (CX) at its heart. From services to;

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Winning Customer Centricity

: Integrate customers into your company's very DNA, from strategy to infrastructure Choose and connect with the right customers and build long-term;

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Winning Customer Centricity

: Integrate customers into your company's very DNA, from strategy to infrastructure Choose and connect with the right customers and build long-term;

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Customer Experience Book

tricky. The Customer Experience Book helps you understand where you are now, what to do, and how to improve for your business. From;

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Customer Experience Edge: Technology And Techniques For Deli

in shaping customer centric strategies and technologies for leading companies, three innovators bring you practical and proven ways to create your;

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Customer Obsessed

all levels of your organization. You'll examine the many factors that influence the customer experience, and emerge with the insight to fine;

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Chief Customer Officer 2.0

, this is the book you have been waiting for that tells it like it is and gives you the framework to build your customer-driven growth engine;

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Customer Experience For Dummies

easy-to-implement solutions for incorporating customer engagement into your business plans and keep the crowds singing your praises. The;

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Winning at Social Customer Care

Haters: How to Embrace Complaints and Keep Your CustomersSocial media has changed customer service forever. It has shifted power from;

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Customer Karma

dater and parallels the process of courting a date and should be a similar process to courting a customer. He brings tremendous value in his;

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The Customer Catalyst How to Drive Sustainable Business Growth in the Customer Economy

of the product and sales-led growth era is over. The Customer Catalyst shows how organisations can put customers truly at the heart of their;

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Listen Up!

undeniable lead over your competition. Listen Up!: How to Tune In to Customers and Turn Down the Noise teaches readers how to create a customer;

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Customer CEO

explores the nine powers customer possess - including the power of me, the power of the heart, and the power of rebellion - and how companies;

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Remarkable Brand Experiences

brands are winning the battle for customers' hearts, minds, & wallets Differentiate your business through customer experience Win exemplary;

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Service Design For Business

customer experience. In this book, the Livework experts show you how to put service design to work in your company to solve the ongoing challenge;

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Customer Innovation

foundations for innovation and change, to improve the current customer journey and expand into new customer horizons. This enables new product and;

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Customer Innovation

foundations for innovation and change, to improve the current customer journey and expand into new customer horizons. This enables new product and;

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Customer Data Integration

Customers are the heart of any business. But we can't succeed if we develop only one talk addressed to the 'average customer.' Instead we;

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Keep Your Customers

to support it. Keep Your Customers provides from real-world consumer behavior stories, business best practices and CEO-led case;

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Who Stole My Customer?

. Who Stole My Customer?? is your complete guide to planning and implementing customer loyalty processes that really work-because they're built;

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Delivering Fantastic Customer Experience

than ever before, companies must create stellar, frictionless, personalized, and memorable customer experiences, if they plan to stay in the;

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Delivering Fantastic Customer Experience

before, companies must create stellar, frictionless, personalized, and memorable customer experiences, if they plan to stay in the game. In this;

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Outside in

customers have access to vast amounts of data about your company and its competitors, customer experience is the only sustainable source;

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Experience Design

through design to create integrated brand, product, and service experiences Improve the quality of the experiences customers have with your;

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It's the Customer, Stupid!

just aren't. * Get proven steps to REALLY put your customer at the center of what you do * Distinguish your business from the competition by;

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Einde inhoud

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