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The Customer Catalyst How to Drive Sustainable Business Growth in the Customer Economy

How organisations can drive growth in the Customer Economy The Digital Revolution has changed the business landscape in remarkable ways;

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Beyond The Familiar

addresses is how to achieve this. The authors identify five key steps using their framework for success: * Offer a clear, relevant customer promise;

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Total Customer Value Management

(Total CVM). Total CVM teaches how to align the entire company to the Customer. Business strategy flows from the Customer strategy, and the;

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Chief Customer Officer 2.0

, this is the book you have been waiting for that tells it like it is and gives you the framework to build your customer-driven growth engine;

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Customer-Centric Marketing

to show how the marketing theories and tools work in actual business scenarios. Customer-Centric Marketing covers contemporary issues such as;

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The Customer Success Professionals Handbook

The definitive Customer Success Manager How-To-Guide for the CSM profession from Gainsight, who brought you the market-leading Customer;

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Authentic Customer Centricity

This book offers a breakthrough formula for creating a sustainable customer centric organization, which forms the key to enduring business;

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Authentic Customer Centricity (Hc)

This book offers a breakthrough formula for creating a sustainable customer centric organization, which forms the key to enduring business;

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Speaking Frankly About Customer Relationship Management

strategies, the terms and methods we use to define them are also changing. Is CRM still relevant as we address the need for customer engagement;

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The Outside-In Corporation

Drawing on insights from Dell, FedEx and eBay, a leading business innovator shows you how to transform your company, putting customer needs;

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Profit-Driven Customer Service

not just for the obvious reasons.In this book, Randy MacLean shows how a sophisticated approach to the structure and deployment of a two-tier;

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B2B Customer Insight

For the first time in book form, B2B Customer Insight: The Proven Path to Growth, will reveal how customer insight surveys tailored to;

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B2B Customer Insight

For the first time in book form, B2B Customer Insight: The Proven Path to Growth, will reveal how customer insight surveys tailored to;

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Customer Capitalism

Capitalism does what old capitalism could never do -- it gives corporations a sustainable edge. Sandra Vandermerwe shows how to relate the ten;

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A Practical Guide to CRM

In today's global economy the customer has more and better choices than ever before, bringing on one of the biggest challenges the business;

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A Practical Guide To Crm

In today's global economy the customer has more and better choices than ever before, bringing on one of the biggest challenges the business;

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Customer Service

Customer Service: The Kingpin of Business Success in Africa is a must read as it communicates how the power of customer service can;

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Creating Customer Loyalty

that will win loyal customers. Demonstrating how to focus solely on the things that enable and enhance success, this book shows how to make;

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Customer Success

Your business success is now forever linked to the success of your customers Customer Success is the groundbreaking guide to the exciting;

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Customer Centered Growth

In Customer-Centered Growth, Richard Whiteley and Diane Hessan reveal the compelling secrets of how today's successful companies are;

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Customer Centered Growth

In Customer-Centered Growth, Richard Whiteley and Diane Hessan reveal the compelling secrets of how todays successful companies are;

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Superior Customer Value

exceptional value for customers in the Now Economy. Learn how to transform companies by competing via the 5-S framework - speed, service, selection;

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Superior Customer Value

exceptional value for customers in the Now Economy. Learn how to transform companies by competing via the 5-S framework - speed, service, selection;

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Creating Customer Loyalty: Build Lasting Loyalty Using Customer Experience Management

that will win loyal customers. Demonstrating how to focus solely on the things that enable and enhance success, this book shows how to make;

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Customer Lifetime Value

. Customer Lifetime Value: Reshaping the Way We Manage to Maximize Profits is a text that shows in detail how managers and researchers can best use;

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Customer Lifetime Value

. Customer Lifetime Value: Reshaping the Way We Manage to Maximize Profits is a text that shows in detail how managers and researchers can best use;

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Customer Lifetime Value

. Customer Lifetime Value: Reshaping the Way We Manage to Maximize Profits is a text that shows in detail how managers and researchers can best use;

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