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The Customer Success Professionals Handbook

The definitive Customer Success Manager How-To-Guide for the CSM profession from Gainsight, who brought you the market-leading Customer;

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The Customer Success Pioneer

*SHORT-LISTED FOR THE BUSINESS BOOK AWARDS 2020!* Are you a Customer Success Executive or making your way up the Customer Success;

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Practical Customer Success Management

many hundreds of customer success managers across the globe. The book is aimed at increasing both productivity and consistency of quality;

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Practical Customer Success Management

many hundreds of customer success managers across the globe. The book is aimed at increasing both productivity and consistency of quality;

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The Power Formula for LinkedIn Success

In this 4th edition of The Power Formula for LinkedIn Success, Wayne Breitbarth delivers a fully updated best-in-class handbook for;

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The World of Customer Service

Master the exceptional customer service skills that are most important in all types of organizations today with the powerful, practical;

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Customer Obsessed

Optimize the customer experience via the cloud to gain a powerful competitive advantage Customer Obsessed looks at customer experience;

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Listen Up!

There's one voice that matters more than any other: the voice of the customer. Learn how to fully understand the number one source of your;

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Customer Success

Your business success is now forever linked to the success of your customers Customer Success is the groundbreaking guide to the exciting;

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Customer Relationship Management Systems Handbook

The concept of customer relationship management (CRM) has grown from the loosely defined methodology of using customer transactions for;

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Insurance Technology Handbook

This desk reference for IT professionals in the insurance industry provides information about the latest technologies to improve efficiency;

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Innovation Heroes

This book provides the knowledge necessary for succeeding in a world where companies increasingly work side-by-side with customers to;

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The Oxford Handbook of Strategic Sales and Sales Management

, creating/delivering brand value, strategic customer management, sales and marketing relationships, global selling, and the change from;

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Seven Recipes for Success in Business

/>Filled with personal examples and stories from almost forty years in business, Briggs demonstrates the importance of the customer and;

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Farm Don't Hunt

Across entire verticals of the economy the new normal is the recurring revenue business. Charging customers on a monthly basis, firms with;

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NVQ/SVQ Level 2 Customer Service Candidate Handbook

The best support for the new NVQ/SVQ Customer Service standards;

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Customer Service: Pearson New International Edition

of the customer service industry, (2) a working knowledge of current trends and the ability to interpret those trends, and (3) the fundamental;

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Eaches or Pieces Order Fulfillment, Design, and Operations Handbook

If your business uses warehouses to deal with the sales of goods, then you know that facility operations, shipping, and customer service;

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Innovation Heroes: Understanding Customers As A Valuable Innovation Resource

This book provides the knowledge necessary for succeeding in a world where companies increasingly work side-by-side with customers to;

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Mastering Product-Led Growth

In the subscription era, the product and customer success teams take center stage in driving customer lifetime value. Gainsight PX helps;

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Customer Service Skills for Success

Customer Service, 4/e by Lucas features how-to topics for the customer service professional. It covers the concepts and skills needed for;

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Handbook of Research on Customer Equity in Marketing

This comprehensive Handbook makes the persuasive case that maximizing customer equity is a strategic imperative. This beautifully curated;

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12 Steps to Success Through Service

Satisfying the customer is the most vital factor in business success and the main priority in any business must be to win and keep the;

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Fitness Instructor's Handbook

Fitness Professionals: The Fitness Instructor's Handbook is the essential guide for anyone working in, or wishing to enter, the fitness;

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Expect Success

value. When real value is created, our customer wins. And when our customer wins, we win. The book inspires us to expect the very best.;

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Call Center

healthy workplace. A workplace's success depends on the cooperation between management and employees. At the end of the day, customer service;

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The Customer Success Economy

If leaders aren't integrating their digital offerings into a philosophy of Customer Success, they will be defeated in the next decade;

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