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The Customer Success Economy

, because technical excellence and other traditional competitive advantages are becoming too easy to imitate. The Customer Success Economy;

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Farm Don't Hunt

Across entire verticals of the economy the new normal is the recurring revenue business. Charging customers on a monthly basis, firms with;

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The Customer Success Professionals Handbook

The definitive Customer Success Manager How-To-Guide for the CSM profession from Gainsight, who brought you the market-leading Customer;

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The Customer Catalyst How to Drive Sustainable Business Growth in the Customer Economy

How organisations can drive growth in the Customer Economy The Digital Revolution has changed the business landscape in remarkable ways;

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Customer Success

Your business success is now forever linked to the success of your customers Customer Success is the groundbreaking guide to the exciting;

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The Customer Success Pioneer

*SHORT-LISTED FOR THE BUSINESS BOOK AWARDS 2020!* Are you a Customer Success Executive or making your way up the Customer Success;

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Seven Recipes for Success in Business

/>Filled with personal examples and stories from almost forty years in business, Briggs demonstrates the importance of the customer and;

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Practical Customer Success Management

many hundreds of customer success managers across the globe. The book is aimed at increasing both productivity and consistency of quality;

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Practical Customer Success Management

many hundreds of customer success managers across the globe. The book is aimed at increasing both productivity and consistency of quality;

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Driving Customer Equity

Services will dominate our GNP in the new millennium, and in the service economy the customer is king. Brands will continue to be important;

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A Practical Guide to CRM

In today's global economy the customer has more and better choices than ever before, bringing on one of the biggest challenges the business;

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A Practical Guide To Crm

In today's global economy the customer has more and better choices than ever before, bringing on one of the biggest challenges the business;

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Mastering Product-Led Growth

In the subscription era, the product and customer success teams take center stage in driving customer lifetime value. Gainsight PX helps;

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Customer Service Skills for Success

Customer Service, 4/e by Lucas features how-to topics for the customer service professional. It covers the concepts and skills needed for;

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12 Steps to Success Through Service

Satisfying the customer is the most vital factor in business success and the main priority in any business must be to win and keep the;

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Expect Success

value. When real value is created, our customer wins. And when our customer wins, we win. The book inspires us to expect the very best.;

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Designed for Digital How to Architect Your Business for Sustained Success

organizations for digital success. In the digital economy, rapid pace of change in technology capabilities and customer desires means that business;

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Service Quality, Customer Satisfaction and Loyalty

Banking sector is an important part of a country's economy which has seen precedent growth in the last decade and competition in this;

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Focusing on Your Customer

with customers. But gaining customer loyalty requires hard work, care, and attentiveness. In this book, you'll learn to assess the lifetime;

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Listen Up!

There's one voice that matters more than any other: the voice of the customer. Learn how to fully understand the number one source of your;

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Customer Obsessed

Optimize the customer experience via the cloud to gain a powerful competitive advantage Customer Obsessed looks at customer experience;

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The Values Economy

, local communities, investors and customers. This book explores the idea that a new 'values economy' is emerging. The successful organizations;

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Customer Service

included on internal customers, emerging technologies, and stress-reducing techniques. Throughout the text, there is an emphasis on transforming;

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The Seven Pillars of Customer Success

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The Seven Pillars of Customer Success

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Competing in the Customer-Centered Economy

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Superior Customer Value

exceptional value for customers in the Now Economy. Learn how to transform companies by competing via the 5-S framework - speed, service, selection;

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