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Practical Customer Success Management

Practical Customer Success Management is a complete handbook for CSMs , written by a customer success expert who has coached and trained;

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Practical Customer Success Management

Practical Customer Success Management is a complete handbook for CSMs , written by a customer success expert who has coached and trained;

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Customer Service Essentials

Customer Service Essentials is a must-read and a definitive source of information on effective management of customer service in Africa and;

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Customer Service Essentials

Customer Service Essentials is a must-read and a definitive source of information on effective management of customer service in Africa and;

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Customer Loyalty and Success

This new book focusses upon customer care in relation to Human Resource Management issues and strategic planning. It addresses the;

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Customer Loyalty and Success

This new book focusses upon customer care in relation to Human Resource Management issues and strategic planning. It addresses the;

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Speaking Frankly About Customer Relationship Management

Is Customer Relationship Management (CRM) an obsolete concept? As technology and cultural changes continue to influence our customer;

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Creating Success: Successful Project Management

The role of project manager requires maintaining a balance between the demands of the customer, project, team and the organization. This;

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The Customer Success Professionals Handbook

managers on how to hire a stellar CSM Presents practical tactics needed to drive revenue growth during renewal, expansion, and customer advocacy;

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Customer Knowledge Management

description of CRM and CKM (Customer Knowledge Management), outlining how crucial their successful use is. The practical part explores on the one hand;

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The Customer Success Pioneer

. The Customer Success Pioneer is a practical handbook for creating a best-in-practice Customer Success function from the ground up. It will;

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Business Blog Bites

tactics to help you grow your business. You will learn about: Running the business, time management, sales, marketing, customer service, mindset;

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Information, Organization And Management

Amidst the accelerating change of an increasingly competitive global market, Information, Organization and Management demonstrates how;

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Customer-Driven Project Management

quality management! Practical guide to doing the right job -- and getting the job done right the first time! See how embedded quality assures;

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Customer Success

new model of customer management. Business relationships are fundamentally changing. In the world B.C. (Before Cloud), companies could focus;

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Customer Relationship Management

Customer Relationship Management is the first book to explore the benefits to the firm of a globally integrated approach to the management;

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Listen Up!

satisfaction Perfect for anyone in a leadership or management role in a customer-facing organization, including sales teams, business development;

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Knowledge Management

description of CRM and CKM (Customer Knowledge Management), outlining how crucial their successful use is. The practical part explores on the one hand;

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Customer Lifetime Value

CLV to a business's advantage. This valuable resource explores various practical approaches to the measurement and management of customer;

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Customer Lifetime Value

CLV to a business's advantage. This valuable resource explores various practical approaches to the measurement and management of customer;

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Customer Lifetime Value

CLV to a business's advantage. This valuable resource explores various practical approaches to the measurement and management of customer;

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Successful Project Management

Successful Project Management, 4th edition , is an essential guide for anyone who wants to improve the success rate of their projects. It;

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Customer Service Management in Africa

Customer Service Management in Africa: A Strategic and Operational Perspective (978-0-367-14337-4, K410515) Customer Service;

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Measuring Customer Experience: How to Develop and Execute the Most Profitable Customer Experience Strategies

performance through effective customer experience management.;

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Measuring Customer Experience: How to Develop and Execute the Most Profitable Customer Experience Strategies

performance through effective customer experience management.;

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Maximizing Customer Loyalty

behavior, customer interaction, communication skills, stress management, ethics, and workplace safety. Addressing the particular challenges;

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Customer Lifetime Value: Reshaping the Way We Manage to Maximize Profits

business's advantage. This valuable resource explores various practical approaches to the measurement and management of customer value that focus on;

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