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Customer Service Management in Africa

Customer Service Management in Africa: A Strategic and Operational Perspective (978-0-367-14337-4, K410515) Customer Service;

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Customer Service Essentials

Customer Service Essentials is a must-read and a definitive source of information on effective management of customer service in Africa and;

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Customer Service Essentials

Customer Service Essentials is a must-read and a definitive source of information on effective management of customer service in Africa and;

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Customer Contact Management

Customer contact management (CCM) is an evolutionary outgrowth of classical customer relationship management that is focused on B2C in the;

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Customer Service Management Training 101

. Building off the success of her book Customer Service Management Training 101, author Renee Evenson shows readers what it takes to advance to the;

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Customer Service: Pearson New International Edition

experiences and building customer loyalty. Offers new sections on reputation management, ethics in customer service, and understanding churn, and;

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Service Chain Management

Service chain management enables service organisations to improve customer satisfaction and reduce operational costs. In this book;

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Field Service Management

Field Service Management provides strategies for building quality and adding value to the customer-vendor relationships, through effective;

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Customer Relationship Management

Companies need a new approach - customer relationship management, or CRM - to take advantage of the Web's unique ability to capture and;

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Maximizing Customer Loyalty

behavior, customer interaction, communication skills, stress management, ethics, and workplace safety. Addressing the particular challenges;

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Customer Retention and Relationship Management

the understanding of customer relationship management practices in the Ghanaian banking sector. The concept of customer participation in the;

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Customer Service

Customer service is at the centre of many recent changes in work and organisations and is often celebrated as being of benefit to all. This;

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Managing Customer Service

relationships with customers, examine the management framework of customer service, explain the customer service manager's role and offer techniques;

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Service Management

Tie customer-driven strategies to service operations and process management, and sharpen your focus on creating customer value throughout;

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Customer Service

your customers' needs * Reduce unbilled losses in your meter to cash cycle * Create effective channel management * Define, measure and map your;

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Breakthrough Customer Service

Praise for Mike Russill, Vice-President, Retail, Sunoco Inc. Catherine Neville, President, Quality Management Institute Dan Plashkes;

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Service Operations Management

Service Operations Management gives an introduction to service operations management and also talks about the customer experiences and;

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Customer Service

Customer Service: The Kingpin of Business Success in Africa is a must read as it communicates how the power of customer service can;

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Service Management and Customer Satisfaction

of success in academics. I held my first degree in Marketing and sales management and my second degree in Business Administration (MBA), both from;

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Customer Service Intelligence

Customer Service Intelligence uses a wide range of management and educational theories to provide different approaches that can be;

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Services Marketing

to implement service strategies for competitive advantage across industries. Hence, frameworks for customer-focused management, and;

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Extra Mile: 500 Customer Service Tips for Success

The Comprehensive Guide to Customer Service For The 21st Century Even the most successful companies need their customers happy and to keep;

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Customer Service in Tourism and Hospitality

analyze customer service in the U.S., South America, South Africa, Europe, Russia, Australia, China, Canada, Korea and Dubai.;

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Service Management and Operations

for undergraduate and graduate courses in Service Management or Service Operations Management. This text takes a multidisciplinary;

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Service Management in Computing and Telecommunications

This work describes all aspects of service provision, from the definition of customer need to the day-to-day techniques of managing;

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Customer Service for Home Builders

Act as if you like your customer , says customer service expert Carol Smith. She shows builders and their management staffs how to make;

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Customer Relations

; measuring corporate Customer Relationship Management (CRM) strategy; and identifying the relational benefits influencing customer loyalty.;

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