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Current Issues and Development in Hospitality and Tourism Satisfaction

Stay ahead of your customers as their service expectations change! In Current Issues and Development in Hospitality and Tourism;

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Current Issues and Development in Hospitality and Tourism Satisfaction

Stay ahead of your customers as their service expectations change! In Current Issues and Development in Hospitality and Tourism;

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Service Management Principles for Hospitality and Tourism

Service Management Principles for Hospitality and Tourism gives an introduction to hospitality and tourism and talks about the role;

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Hospitality, Tourism, and Lifestyle Concepts

Explore how lifestyle concepts are linked to marketing the hospitality and tourism industry Hospitality, Tourism, and Lifestyle Concepts;

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Hospitality, Tourism, and Lifestyle Concepts

Explore how lifestyle concepts are linked to marketing the hospitality and tourism industry Hospitality, Tourism, and Lifestyle Concepts;

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Tourist Customer Service Satisfaction

Customer satisfaction and loyalty in the tourism sector is highly dependent upon the behaviours of front-line service providers. Service;

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Service Quality Management in Hospitality, Tourism, and Leisure

product or price differentiation. Service Quality Management in Hospitality, Tourism, and Leisure highlights concepts and strategies that will;

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Service Quality Management in Hospitality, Tourism, and Leisure

product or price differentiation. Service Quality Management in Hospitality, Tourism, and Leisure highlights concepts and strategies that will;

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Customer Service for Hospitality and Tourism

Customer service is of critical importance for the for the tourism and hospitality sector now more than ever before as customers are;

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Service Failures and Recovery in Tourism and Hospitality

Tourism and hospitality services are highly prone to service-failure due to a high level of customer-employee contact and the inseparable;

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Service Encounters in Tourism, Events and Hospitality

This book offers insights into the demands made on staff in service encounters in tourism, events and hospitality roles. Using data from;

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Service Encounters in Tourism, Events and Hospitality

This book offers insights into the demands made on staff in service encounters in tourism, events and hospitality roles. Using data from;

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Contemporary Management Approaches to the Global Hospitality and Tourism Industry

The hospitality, travel, and tourism industries play a major role in citizen wellbeing, socio-cultural integration, and the economic;

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Management and Technology in Knowledge, Service, Tourism & Hospitality

Management and Technology in Knowledge, Service, Tourism and Hospitality contains papers covering a wide range of topics in the fields;

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Hospitality and Tourism

Hospitality and Tourism - Synergizing creativity and innovation in research contains 116 accepted papers from the International Hospitality;

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Managerial Competence Within the Hospitality and Tourism Service Industries

This book examines cross-cultural managerial competence across all managerial functions. Focusing particularly on the hospitality and;

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Managerial Competence Within the Hospitality and Tourism Service Industries

This book examines cross-cultural managerial competence across all managerial functions. Focusing particularly on the hospitality and;

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Knowledge, Service, Tourism & Hospitality

, Tourism & Hospitality (SERVE 2015), covering a wide range of topics in the fields of knowledge and service management, web intelligence, tourism;

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The Role of Service in the Tourism & Hospitality Industry

, Tourism & Hospitality (SERVE 2014), covering a wide range of topics in the fields of knowledge and service management, web intelligence, tourism;

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Management of Tourism and Hospitality Services

What standards should tourism and hospitality practitioners adhere to? What goes into designing and delivering quality tourism and;

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Robots, Artificial Intelligence and Service Automation in Travel, Tourism and Hospitality

and services automation (RAISA) within the travel, tourism and hospitality industries. Divided into two sections, the book first;

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Cross-Cultural Aspects of Tourism and Hospitality

customer value, understanding different cultures from both demand and supply sides of tourism and hospitality and the impact of culture on these;

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Cross-Cultural Aspects of Tourism and Hospitality

superior customer value, understanding different cultures from both demand and supply sides of tourism and hospitality and the impact of culture on;

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Service Management Principles for Hospitality and Tourism

vital conceptual framework with near perfect applicability in hospitality and tourism. Service Management Principles for Hospitality & Tourism;

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Handbook of Hospitality Industry and Tourism

Tourism and hospitality industry is a rapidly expanding global industry that includes a diverse category of services like lodging, catering;

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Service Excellence in Tourism and Hospitality

Service operations management in the tourism and hospitality industry requires a high level of coordination, communication and facilitation;

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Service Management Principles

vital conceptual framework with near perfect applicability in hospitality and tourism. Service Management Principles for Hospitality;

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