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Service Failures and Recovery in Tourism and Hospitality
, intangible, heterogeneous and perishable nature of these services. Service Failures and Recovery in Tourism and Hospitality, with its extensive;
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Hospitality and Tourism
Hospitality and Tourism - Synergizing creativity and innovation in research contains 116 accepted papers from the International Hospitality;
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Management and Technology in Knowledge, Service, Tourism & Hospitality
Management and Technology in Knowledge, Service, Tourism and Hospitality contains papers covering a wide range of topics in the fields;
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Service Management Principles for Hospitality and Tourism
Service Management Principles for Hospitality and Tourism gives an introduction to hospitality and tourism and talks about the role;
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Knowledge, Service, Tourism & Hospitality
, Tourism & Hospitality (SERVE 2015), covering a wide range of topics in the fields of knowledge and service management, web intelligence, tourism;
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The Role of Service in the Tourism & Hospitality Industry
, Tourism & Hospitality (SERVE 2014), covering a wide range of topics in the fields of knowledge and service management, web intelligence, tourism;
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Management of Tourism and Hospitality Services
What standards should tourism and hospitality practitioners adhere to? What goes into designing and delivering quality tourism and;
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Service Management Principles for Hospitality and Tourism
vital conceptual framework with near perfect applicability in hospitality and tourism. Service Management Principles for Hospitality & Tourism;
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Service Excellence in Tourism and Hospitality
Service operations management in the tourism and hospitality industry requires a high level of coordination, communication and facilitation;
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Service Quality Management in Hospitality, Tourism, and Leisure
product or price differentiation. Service Quality Management in Hospitality, Tourism, and Leisure highlights concepts and strategies that will;
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Service Quality Management in Hospitality, Tourism, and Leisure
product or price differentiation. Service Quality Management in Hospitality, Tourism, and Leisure highlights concepts and strategies that will;
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Current Issues and Development in Hospitality and Tourism Satisfaction
Stay ahead of your customers as their service expectations change! In Current Issues and Development in Hospitality and Tourism;
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Current Issues and Development in Hospitality and Tourism Satisfaction
Stay ahead of your customers as their service expectations change! In Current Issues and Development in Hospitality and Tourism;
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Service Management Principles
vital conceptual framework with near perfect applicability in hospitality and tourism. Service Management Principles for Hospitality;
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Managing Tourism and Hospitality Services
The aim of this book is to enhance theoretical and practical understanding of quality management in tourism and hospitality. It provides a;
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The Emerald Handbook of ICT in Tourism and Hospitality
The Emerald Handbook of ICT in Tourism and Hospitality examines the immense, widespread and ongoing changes that digital technologies are;
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Financial and Economic Tools Used in the World Hospitality Industry
The 2017 Fifth International Conference on Management and Technology in Knowledge, Service, Tourism & Hospitality (SERVE 2017) was held on;
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Contemporary Management Approaches to the Global Hospitality and Tourism Industry
The hospitality, travel, and tourism industries play a major role in citizen wellbeing, socio-cultural integration, and the economic;
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Hospitality
demonstrates travel and tourism as an impeccable part of the hospitality business and discusses the operational development of the hotel and lodging;
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Hospitality and Tourism 2015
Innovation and Best Practices in Hospitality and Tourism Research contains 71 accepted papers from the Hospitality and Tourism Conference;
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Hospitality Industry
spectrum of readers including students, professionals and researchers associated with the tourism and hospitality industry.;
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Innovation in Hospitality and Tourism
in tourism product service and development has focused on concepts, rather than facts. Innovation in Hospitality and Tourism presents empirical;
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Innovation in Hospitality and Tourism
in tourism product service and development has focused on concepts, rather than facts. Innovation in Hospitality and Tourism presents empirical;
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Guest Service in the Hospitality Industry
service to the guests in food and beverage industry and knowing and assessing the failures in order to succeed in the hospitality sector.;
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The Impact of Work Engagement on Frontline Employees' Outcomes
of positive psychology including tourism and hospitality literature. Hence, a model which examines the impacts of work engagement dimensions (vigor;
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Heritage, Culture and Society
Heritage, Culture and Society contains the papers presented at the 3rd International Hospitality and Tourism Conference (IHTC2016) & 2nd;
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