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Customer Contact Management

Customer contact management (CCM) is an evolutionary outgrowth of classical customer relationship management that is focused on B2C in the;

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Sales Management

SALES MANAGEMENT: BUILDING CUSTOMER RELATIONSHIPS AND PARTNERSHIPS, International Edition is designed to cover all of the basic topics;

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Gower Handbook of Call and Contact Centre Management

Call centres and contact centres form an important and rapidly growing part of today's business world. They present a range of management;

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Gower Handbook of Call and Contact Centre Management

Call centres and contact centres form an important and rapidly growing part of today's business world. They present a range of management;

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De p-factor in customer contact

De p-factor in customer contact is een boek van Erik Bouwer;

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Manage your Business Contacts Easily with EasyDirector

The management of relationships with contacts, friends, business partners, customers, suppliers, vendors, and employees is generally taking;

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Contact Center Management

dat klanten helemaal niet houden van die onpersoonlijke contact centers. Maar kloppen de stereotypes wel? Contact Center Management gaat de strijd;

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Customer Relationship Management in der Praxis

Das St. Galler Modell fur prozesszentriertes Customer Relationship Management basiert auf Praxiserfahrungen, die in acht Fallstudien;

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Effective Complaint Management

authors identify the need for an effective complaint management strategy that prevents the loss of dissatisfied customers. Dissatisfied customers;

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Contact Center Management: From Complaint Department to Value Center

contact centres of today's companies, one cannot simply overlook their importance to sales, marketing and customer service. Yet somehow still the;

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Cracking the Csat Code @ Call Centers

customer. While offering no effortless silver bullet, the book delves into the various ways, Indian and Filipino contact centers can deliver world;

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The 7-T Success System

is an award-winning expert in sales, customer experience management and contact center operations within BPO/outsourcing, healthcare, travel;

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Jems from Johnson

Effective Customer Relationship Management (CRM) begins with a customer's first contact---whether on the Internet, through a call center;

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Statistical Methods in Customer Relationship Management

Statistical Methods in Customer Relationship Management focuses on the quantitative and modeling aspects of customer management strategies;

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Customer Care Center Professionell Managen

Customer Care Management - eine EinordnungErfolgskritische Handlungsfelder in Customer Care CenternBest Practice in Deutschland;

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Customer-Centric Knowledge Management

Customer-Centric Knowledge Management: Concepts and Applications is a comprehensive collection addressing managerial and technical aspects;

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Customer Service Management in Africa

Customer Service Management in Africa: A Strategic and Operational Perspective (978-0-367-14337-4, K410515) Customer Service;

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Customer Knowledge Management

Customer Knowledge Management is een boek van Ahmad Bozjeloye;

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Customer Value Management

Customer Value Management is een boek van Martin Stanger;

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De essentie van customer relationship management

De essentie van customer relationship management;

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Customer Relationship Management (CRM)

Customer Relationship Management (CRM) is een boek van Samit Chakravorti;

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Customer Centric Business Models, two steps beyond Customer Relation Management

buyer driven markets? What are the next two steps after Customer Relationship Management? Can the gap in the process chain between Customer;

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Speaking Frankly About Customer Relationship Management

Is Customer Relationship Management (CRM) an obsolete concept? As technology and cultural changes continue to influence our customer;

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Kundenbindung durch Customer Relationship Management (CRM)

Kundenbindung Durch Customer Relationship Management (Crm) is een boek van Stephan Mayer;

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Thema's en inzichten in klantinteractie 12 - Menselijke service in een digitale wereld

Het onderzoek is ontworpen om als referentiepunt te dienen voor aspecten die van invloed zijn op customer service en klantinteractie;

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Customer Service for Home Builders

Act as if you like your customer , says customer service expert Carol Smith. She shows builders and their management staffs how to make;

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Internet Based Customer Value Management

Customer value management is a managerial approach in which customers are perceived as the company's asset, the value of which may be;

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