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Customer Care Center Professionell Managen

Customer Care Management - eine EinordnungErfolgskritische Handlungsfelder in Customer Care CenternBest Practice in Deutschland;

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Professionelles Fehlermanagement

fortgeschrittene Bemühungen, Fehler professionell zu managen und sogar kontrolliert zuzulassen. Hätte ein professionelles strategisches Fehlermanagement;

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Customer Care

Customer Care provides a detailed course suitable for delivery to library staff at all levels. It can be used as a stand-alone reference;

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Customer Care in Healthcare Guidebook

The Customer Care in Healthcare Guidebook the perfect way to learn about the human side of healthcare in an interesting and conversational;

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Das Geheimnis erfolgreicher Projekte

Projekten zu entscheiden und die Ressourcen adaquat zu managen. Denn erst dann ist ein Unternehmen in der Lage Projekte professionell zu managen und;

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The Psychology of Customer Care

This book breaks new ground on customer care. Drawing on the author's international experience and research, it provides new insights into;

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The Psychology of Customer Care

This book breaks new ground on customer care. Drawing on the author's international experience and research, it provides new insights into;

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Customer Care Excellence

Customer loyalty is essential to the long term financial success of your business, but with more choice then ever before, customers today;

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Call Center Operation

Every customer-facing corporation has at least one call center. In the United States, call centers handle a billion calls per year. Call;

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Strategic Customer Care

How to successfully apply the principles of customer care in any company Most organizations today recognize the importance of improving;

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Total Customer Satisfaction

, 1996 International Enterprise Award for Customer Satisfaction, 1998 Global Best Practices Award for Customer ServiceTotal Customer Satisfaction;

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Call Center Benchmarking

Executives are beginning to recognize the potential of the call center as a significant revenue generator, perhaps one of the surest;

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Call Center

Gwendolyn Oglesby has built her entire career working in customer service, creating memorable employee-customer experiences and positive;

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English for Customer Care [With CDROM]

English for Customer Care is part of the Express Series. It is an ideal course for students in employment, who want to communicate better;

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Winning at Social Customer Care

Haters: How to Embrace Complaints and Keep Your CustomersSocial media has changed customer service forever. It has shifted power from;

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Aktiv verkaufen am Telefon

Call Center Agents erfahren, wie sie sich professionell auf das Telefonat vorbereiten, die Phasen des Gesprachs erfolgreich gestalten und den;

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Mastering Product-Led Growth

In the subscription era, the product and customer success teams take center stage in driving customer lifetime value. Gainsight PX helps;

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Strategische Sourcing van customer care

Hoe belangrijk is customer care? Is customer care en het afhandelen van klantcontacten een kernproces;

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Weblogs im Customer Care

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Assessment-Center

AC-Experten zeigen in diesem praxisnahen Buch, wie man Assessment-Center professionell, kreativ, sozialvertraglich und gleichzeitig;

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Instrumente des Care und Case Management Prozesses

Komplexe Prozesse professionell uberblicken und gekonnt zum Ziel fuhren! Dieses Buch bietet Fachpersonen aus dem Bereich Pflege und;

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Call Center im Focus des modernen Customer Relationship Managements

dieser Arbeit ist die Betrachtung des Marketinginstruments Call Center - speziell fur mittelstandische Unternehmen - mit Hinblick auf das;

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Bottom-Line Call Center Management

the labor shed of the center, and exploring the customer service representative's unique skills and leveraging those skills into a unique and;

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Bottom-Line Call Center Management

the labor shed of the center, and exploring the customer service representative's unique skills and leveraging those skills into a unique and;

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Maximizing Call Center Performance: 136 Innovative Ideas for Increasing Productivity and Customer Satisfaction

Ever wish you could find out how North America's biggest and most advanced call centers are really using call center technology? Want to;

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Instrumente Des Care Und Case Management Prozesses

Komplexe Prozesse professionell uberblicken und gekonnt zum Ziel fuhren! Dieses Buch bietet Fachpersonen aus dem Bereich Pflege und;

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42 Rules for Outsourcing Your Call Center (2nd Edition)

that running their own contact centers is not their core competence. These businesses need outsourcers that can deliver high customer;

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