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Bottom-Line Call Center Management

'Bottom-Line Call Center Management breaks new ground by addressing key skills and techniques in assessing and implementing effective;

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Bottom-Line Call Center Management

'Bottom-Line Call Center Management breaks new ground by addressing key skills and techniques in assessing and implementing effective;

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Call Center Benchmarking

Executives are beginning to recognize the potential of the call center as a significant revenue generator, perhaps one of the surest;

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The Bottom Line - A management primer for first line law enforcement supervisors

The Bottom Line - A Management Primer for First Line Law Enforcement Supervisors is een boek van Arthur P Meister;

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Call center management in volle vaart vooruit

Call center management in volle vaart vooruit is een boek van B. Cleveland;

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Call Center Operation

customer call center. Sharp provides information on advanced technology tools for workforce management, workshop examples for training call center;

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Recruiting and Retaining Call Center Employees (In Action Case Study Series)

organizational skills. Recruiting and Retaining Call Center Employees illustrates the various ways employees can reach their potential and thereby;

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Call Center Management in Der Praxis

Das Buch stellt die Grundlagen des Operations Management im Call Center anwendungsorientiert dar. Hierbei zielen die Autoren vorrangig auf;

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Measuring HR and the Impact on the Bottom Line

With organisations looking to achieve sustainable competitive advantage, skillful management of human resource is vital to gain continuos;

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Bottom Line Management

Bottom Line Management presents a new approach to management. It will help you if you are a senior manager in an organization and have a;

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Cases in Call Center Management

Written by authorities on the call center industry, Cases in Call Center Management bringsto light the strategic importance of call centers;

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Call Center Management in Der Praxis: Strukturen Und Prozesse Betriebswirtschaftlich Optimieren

Das Buch stellt die Grundlagen des Operations Management im Call Center anwendungsorientiert dar. Hierbei zielen die Autoren vorrangig auf;

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Implementing Triple Bottom Line Sustainability into Global Supply Chains

Innovative research highlighting new approaches to successfully implementing triple bottom line sustainabilityProvides a much-needed focus;

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Telecom Management for Call Centers

Telecom Management for Call Centers offers a practical guide to addressing the most common issues faced by telecom management in large call;

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The Client-Centered Law Firm

The Client-Centered Law Firm is a rallying call to unlock the enormous latent demand in the legal market by providing client-centered;

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Project Management

improvement projects from conception to completion is part of your work, Project Management: Achieving Project Bottom-Line Succe$$ is the one book;

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Das ABC Des Call Center Management

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Call Center Continuity Planning

A disruption in your call center operation can conceivably cost you hundreds of thousands of dollars. And multiple disruptions can cost;

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Bottom Line: How To Build A Business Case For Iso 14001

top management. Top management is persuaded if ISO 14001 impacts the bottom line. This practical, how-to book helps you build a business case;

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The Bottom Line

top management. Top management is persuaded if ISO 14001 impacts the bottom line. This practical, how-to book helps you build a business case;

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Queue Management System

strategy for call center queue management. It will incorporate important features of call center queues and it will produce results that are;

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Lives on the Line How the Philippines became the World's Call Center Capital Global and Comparative Ethnography

The call center industry is booming in the Philippines. Around the year 2005, the country overtook India as the world's voice capital;

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Rock Bottom: Live At the Bottom Line .. Live At the Bottom Line. Davies, Dave, CD

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Performance Management im Call Center: Servicequalität und Effizienz steigern

In den vergangenen Jahren haben Call Center in der Wirtschaft zunehmend an Bedeutung gewonnen. Neben der rasanten Entwicklung;

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Call Center Rocket Science

engineer, successful call center management does require certain skills and insight."-RANDY RUBINGHCall Center Rocket Science gives practical;

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Call Center Management

"Das vorliegende Buch spricht einen komplexen Sachverhalt gelassen aus: Zum erfolg reichen Management eines Incoming Call Centers braucht;

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Call Center im Focus des modernen Customer Relationship Managements

dieser Arbeit ist die Betrachtung des Marketinginstruments Call Center - speziell fur mittelstandische Unternehmen - mit Hinblick auf das;

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