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Cases in Call Center Management

Written by authorities on the call center industry, Cases in Call Center Management bringsto light the strategic importance of call centers;

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Call center management in volle vaart vooruit

Call center management in volle vaart vooruit is een boek van B. Cleveland;

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Call Center Operation

customer call center. Sharp provides information on advanced technology tools for workforce management, workshop examples for training call center;

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Call Center Management in Der Praxis

Das Buch stellt die Grundlagen des Operations Management im Call Center anwendungsorientiert dar. Hierbei zielen die Autoren vorrangig auf;

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Call Center Management in Der Praxis: Strukturen Und Prozesse Betriebswirtschaftlich Optimieren

Das Buch stellt die Grundlagen des Operations Management im Call Center anwendungsorientiert dar. Hierbei zielen die Autoren vorrangig auf;

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Telecom Management for Call Centers

Telecom Management for Call Centers offers a practical guide to addressing the most common issues faced by telecom management in large call;

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Call Center Continuity Planning

A disruption in your call center operation can conceivably cost you hundreds of thousands of dollars. And multiple disruptions can cost;

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Bottom-Line Call Center Management

'Bottom-Line Call Center Management breaks new ground by addressing key skills and techniques in assessing and implementing effective;

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Bottom-Line Call Center Management

'Bottom-Line Call Center Management breaks new ground by addressing key skills and techniques in assessing and implementing effective;

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Recruiting and Retaining Call Center Employees (In Action Case Study Series)

practical models and guides. Plus, cases on process and technology provide a full range of solutions in creating a call center that is well ahead;

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Performance Management im Call Center: Servicequalität und Effizienz steigern

In den vergangenen Jahren haben Call Center in der Wirtschaft zunehmend an Bedeutung gewonnen. Neben der rasanten Entwicklung;

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Queue Management System

strategy for call center queue management. It will incorporate important features of call center queues and it will produce results that are;

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Das ABC Des Call Center Management

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Call Center Management

"Das vorliegende Buch spricht einen komplexen Sachverhalt gelassen aus: Zum erfolg reichen Management eines Incoming Call Centers braucht;

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Call Center im Focus des modernen Customer Relationship Managements

dieser Arbeit ist die Betrachtung des Marketinginstruments Call Center - speziell fur mittelstandische Unternehmen - mit Hinblick auf das;

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Call Center als CRM-Komponente

Relationship Management anhand des wichtigsten und elementarsten Bestandteils, dem Call Center. Die Arbeit teilt sich in zwei aufeinander aufbauende;

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Call center optimization

This book gives an accessible overview of the role and potential of mathematical optimization in call centers. It deals extensively with;

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Call Center Rocket Science

engineer, successful call center management does require certain skills and insight."-RANDY RUBINGHCall Center Rocket Science gives practical;

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Cases In Entrepreneurship And Small Business Management

comprehensive cases. All cases are provided by professional case writers. Case teaching notes are available at the Instructor Resource Center under the;

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Call Center Fur Dummies

Der Call Center-Markt ist zurzeit eine der am stArksten wachsenden Branchen. Doch auf was muss man alles achten, wenn man ein Call Center;

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Personalmanagement im Call Center

Call Center, mit steigender Tendenz. Die Tatigkeiten im Call Center reichen von Reisebuchungen, Vertragsabschlussen und Schadensaufnahme bis;

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Call Center Savvy

It's not just the technology, the people, or the customers. It's all three, and more: call centers are not just places where calls arrive;

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Call Center Savvy

It's not just the technology, the people, or the customers. It's all three, and more: call centers are not just places where calls arrive;

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The Call Center Dictionary

Your company needs a call center to be competitive in the 21st century. This book is your guide to the technology, techniques, and trends;

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Linguistic Ethnography of a Multilingual Call Center

in phone interactions. Drawing on an extensive original research it provides a behind-the-scenes view of a multilingual call center in London and;

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Linguistic Ethnography of a Multilingual Call Center

in phone interactions. Drawing on an extensive original research it provides a behind-the-scenes view of a multilingual call center in London and;

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Maximizing Call Center Performance: 136 Innovative Ideas for Increasing Productivity and Customer Satisfaction

Ever wish you could find out how North America's biggest and most advanced call centers are really using call center technology? Want to;

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