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Telecom Management for Call Centers

Telecom Management for Call Centers offers a practical guide to addressing the most common issues faced by telecom management in large call;

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Telecom Management for Call Centers

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Cases in Call Center Management

Written by authorities on the call center industry, Cases in Call Center Management bringsto light the strategic importance of call centers;

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Hosted Telecom & Call Center Services

van Hosted TelecomCall Center Services, maar nog weinig weten over deze nog relatief onbekende discipline speciaal in een call center omgeving;

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Call Center Operation

customer call center. Sharp provides information on advanced technology tools for workforce management, workshop examples for training call center;

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Maximizing Call Center Performance: 136 Innovative Ideas for Increasing Productivity and Customer Satisfaction

Ever wish you could find out how North America's biggest and most advanced call centers are really using call center technology? Want to;

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The Telco Churn Management Handbook

veteran, Rob Mattison, shares his expertise. The book explains tools and techniques for a coherent telecom business strategy. It is a very;

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Call Center Management in Der Praxis

Das Buch stellt die Grundlagen des Operations Management im Call Center anwendungsorientiert dar. Hierbei zielen die Autoren vorrangig auf;

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Call centers, virtuele marktplaats

Het boek Call Centers zet de trends en ontwikkelingen op een rij vanuit strategisch personele en technische invalshoek beschreven, waardoor;

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Human resources in call centers

Human resources in call centers;

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Call Center Management in Der Praxis: Strukturen Und Prozesse Betriebswirtschaftlich Optimieren

Das Buch stellt die Grundlagen des Operations Management im Call Center anwendungsorientiert dar. Hierbei zielen die Autoren vorrangig auf;

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Bottom-Line Call Center Management

'Bottom-Line Call Center Management breaks new ground by addressing key skills and techniques in assessing and implementing effective;

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Bottom-Line Call Center Management

'Bottom-Line Call Center Management breaks new ground by addressing key skills and techniques in assessing and implementing effective;

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Queue Management System

strategy for call center queue management. It will incorporate important features of call center queues and it will produce results that are;

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Fundamentals of EMS, Nms and OSS/BSS

assurance. Supplying an end-to-end understanding of telecom management layers, Fundamentals of EMS, NMS and OSS/BSS is a complete guide to;

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Charging for Mobile All-IP Telecommunications

telecommunications, charging for IP services in mobile networks is challenging; charging convergence is one of the major trends in the telecom industry;

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Call center optimization

all aspects of workforce management, but also with topics such as call routing and the scheduling of multiple channels. It does so without;

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Embracing Your Accessibility

This book starts with information on Hosted TelecomCall Center Services, because this is a relatively unknown discipline, which may;

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Call Center Management

"Das vorliegende Buch spricht einen komplexen Sachverhalt gelassen aus: Zum erfolg reichen Management eines Incoming Call Centers braucht;

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Call Center Continuity Planning

in the millions. Call Center Continuity Planning shows you how to plan for - and avoid - service interruptions through disasters large and small;

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The Irwin Handbook of Telecommunications, 5E

The standard telecom industry reference with more than $2.5 million in revenue, is now fully updated and revised for easy reference;

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Contact Center Management

Call centers, niet langer het lelijke eendje van het bedrijf Hoe creëren contact centers waarde voor zowel bedrijf als klant? Betekenen;

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Engineering and Management of Data Centers

This edited volume covers essential and recent development in the engineering and management of data centers. Data centers are complex;

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Call Center Rocket Science

effective call center management including: Recruiting and Hiring: How to find great agents, what to look for in a candidate, how to weed out;

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Assessment Centers in Human Resource Management

programs and the ways in which assessment centers and their component parts have been used. Assessment Centers in Human Resource Management clearly;

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Assessment Centers in Human Resource Management

programs and the ways in which assessment centers and their component parts have been used. Assessment Centers in Human Resource Management clearly;

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Telecom For Dummies

* Worldwide telecom spending was over $4 trillion in 2004, and virtually all 12 million businesses in the U.S. buy phone and other telecom;

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