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Contact Center Management

dat klanten helemaal niet houden van die onpersoonlijke contact centers. Maar kloppen de stereotypes wel? Contact Center Management gaat de strijd;

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Contact Center Management: From Complaint Department to Value Center

of reality? Contact Center Management is an investigation into the stereotypes surrounding the sector. As it steers clear of hollowed-out theory;

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The Real-Time Contact Center

To get a competitive edge in a world of commoditized service, companies have to convert their reactive, cost-oriented contact centers into;

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Dynamic Contact Centers with Impatient Customers and Retrials

The focus of this book is on the management of dynamic inbound contact centers with impatient customers and retrials. we consider contact;

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Managing and Motivating Contact Center Employees

As the manager of a customer contact center, you know your employees are among the most highly visible members of your organization, and;

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The 7-T Success System

is an award-winning expert in sales, customer experience management and contact center operations within BPO/outsourcing, healthcare, travel;

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Queue Management System

call center queue management. We usually come across lots of complaints from the consumer when they have to contact some representative of the;

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Customer Relationship Management in der Praxis

fuhrender Unternehmen dokumentiert sind: Ganzheitliches Kundenbindungsmarketing der Direkt Anlage Bank; Contact Center der Swisscom; Kampagnen- und;

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Management of Data Center Networks

MANAGEMENT OF DATA CENTER NETWORKS Discover state-of-the-art developments in DCNs from leading international voices in the field;

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Call center management in volle vaart vooruit

Call center management in volle vaart vooruit is een boek van B. Cleveland;

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Data Center Handbook - Plan, Design, Build, and Operations of a Smart Data Center, 2nd Edition

, conservation, and sustainability strategies Data center financial analysis & risk management SECTION 2: DATA CENTER TECHNOLOGIES Software;

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Implementing Service and Support Management Processes

Sample Documents This title contains practical advice to anyone involved in a Support Center environment. All levels of management for both;

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Amazon Connect User Guide

user permissions and security profiles, create contact flows, and scale your contact center to match your business requirements.;

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Enterprise Operations Management Handbook, Second Edition

critical areas as strategic planning, data center management, data center controls, systems planning, network technology, contingency planning;

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Enterprise Operations Management Handbook

critical areas as strategic planning, data center management, data center controls, systems planning, network technology, contingency planning;

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Exercise Alternatives for Training Emergency Management Command Center Staffs

Exercise Alternatives for Training Emergency Management Command Center Staffs is een boek van Walter Guerry Green, III;

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Customer Contact Management

Customer contact management (CCM) is an evolutionary outgrowth of classical customer relationship management that is focused on B2C in the;

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Call Center Management in Der Praxis

Das Buch stellt die Grundlagen des Operations Management im Call Center anwendungsorientiert dar. Hierbei zielen die Autoren vorrangig auf;

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Assessment Center Perspectives for Talent Management Strategies

comprehensively integrate variations of the assessment center method with alternative talent management strategies. A useful reference guide, it examines;

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Assessment Center Perspectives for Talent Management Strategies

comprehensively integrate variations of the assessment center method with alternative talent management strategies. A useful reference guide, it examines;

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Call Center Operation

Center Operation gives you complete coverage of the critical issues involved in the design, implementation, organization, and management of a;

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Call Center Management in Der Praxis: Strukturen Und Prozesse Betriebswirtschaftlich Optimieren

Das Buch stellt die Grundlagen des Operations Management im Call Center anwendungsorientiert dar. Hierbei zielen die Autoren vorrangig auf;

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Management of Severe Traumatic Brain Injury

rehabilitation center. Sections are devoted to prehospital treatment, admission and diagnostics, acute management, and neurointensive care and;

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Cases in Call Center Management

Written by authorities on the call center industry, Cases in Call Center Management bringsto light the strategic importance of call centers;

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Data Center Management

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Das ABC Des Call Center Management

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Latex Intolerance: Basic Science, Epidemiology, and Clinical Management

irritation, allergic contact dermatitis, and contact urticaria. Each chapter presents the latest research in skin irritation, contact dermatitis, and;

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