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Managing and Motivating Contact Center Employees

As the manager of a customer contact center, you know your employees are among the most highly visible members of your organization, and;

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Motivating a Multicultural Workforce

As a leader you must be an expert at managing and motivating employees - and a whole lot more. Motivating a Multicultural Workforce is your;

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The Rookie Manager

Being a manager can be nerve-wracking. There are so many new responsibilities to manage, so many new skills to learn, and so little time to;

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Contact Center Management: From Complaint Department to Value Center

Call centres are no longer the ugly duckling in your company. How do contact centres create value to company and client? Has social media;

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Call Center

with other call center professionals and equip readers with the tools and knowledge she's acquired on the line.Call Center teaches managers how;

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Rookie Manager A Guide to Surviving Your First Year in Management

and coaching * Managing a team * Motivating people to do their best * Making tough decisions * Delegating work * Hiring and orienting new;

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Work Motivation

Work Motivation: History, Theory, Research, and Practice provides unique behavioural science frameworks for motivating employees;

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Human Resource Management

KEY BENEFIT This book seeks to help students understand the dynamic and exciting environment of human resources (HR) management and the;

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Human Resource Management

KEY BENEFIT This book seeks to help students understand the dynamic and exciting environment of human resources (HR) management and the;

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Managing Organizations to Sustain Passion for Public Service

Almost three decades ago, James Perry created the first survey instrument to measure public service motivation. Since then, social and;

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If You Don't Own a Circus... You Shouldn't Be Hiring Clowns!

work is often compared to running a daycare center. Managing employees can cause headaches for a company of any size, but especially for a;

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Motivating and Managing Student Behavior with Dignity (Quick Reference Guide)

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Leading and Motivating Global Teams: Integrating Offshore Centers and the Head Office

This book provides techniques for offshore center managers and head office managers to motivate and manage globally distributed teams;

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Leadership's Adversary

Managing employees is one of the most challenging tasks imaginable, and the relationship between supervisor and worker is not always smooth;

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The Real-Time Contact Center

contact center into a real-time profit center. * Sort through the technologies and systems that enable real-time contact centers, and learn the;

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Spirit to Serve

employees and cultivating customer loyalty;

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Managing Marginal School Employees

dilemmas for the student to think about, discuss, and solve. The authors have correlated the topics within this book to the national standards;

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Managing Marginal School Employees

dilemmas for the student to think about, discuss, and solve. The authors have correlated the topics within this book to the national standards;

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Managing Federal Employees

relationship between high levels of employee engagement and desired organisational outcomes such as customer satisfaction, safety, low turnover;

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Organisational Behaviour

Organisational Behaviour is an introduction to understanding behaviour of people in organisations and discusses this behaviour for working;

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Tolley's Managing a Diverse Workforce

Legislation governing employee welfare is becoming increasingly strict, and nowhere is this more prevalent than in dealing with a diverse;

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Managing Employees Without Fear

Managing without fear is the ability to make personnel decisions, from hiring to separations and everything in between, without fear;

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Managing Technology and Middle- and Low-skilled Employees

As technological change and digital disruption becomes normalized in the fourth industrial revolution, workplace leaders are seeking new;

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Human Resource Management

This book contains comprehensive coverage of all aspects of human resource management and is primarily directed towards public schools, but;

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Human Resource Management

This book contains comprehensive coverage of all aspects of human resource management and is primarily directed towards public schools, but;

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Managing People For Service Advantage

Highly capable and motivated people are at the center of service excellence and productivity. Behind today's successful service;

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Motivating People in Lean Organizations

in Lean Organizations is the essential guide for managers who need to motivate employees and promote new forms of career development;

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