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Managing People For Service Advantage

for Service Advantage will give an insight on how to get HR right in service organizations, and how to get satisfied, loyal, motivated and;

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Technology and People Management

There is a growing recognition that competitive advantage and service delivery will be built through;...

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Maximizing Customer Loyalty

, this time tailored specifically for frontline personnel. Maximizing Customer Loyalty combines 25 years of expert-led training in the fields;

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Managing In Health And Social Care

care and health settings are used to illustrate techniques for managing people, resources, information, projects and change. The book explores;

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Effectively Managing and Leading Human Service Organizations

A highly practical book for courses on human service/social work administration which takes students through the nuts and bolts of managing;

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Business Process Outsourcing

how to approach. aeo Provides managers with the tools to analyse the BPO opportunities for their own firms, as well as techniques and;

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Competitive Advantage Through People

Competitive Advantage Through People explores why - despite long-standing evidence that a committed work force is essential for success;

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Managing Change in the Public Services

change is becoming increasingly complex to manage, how people cope with this new complexity, what implications arise for improving policy and;

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Strategic Management of Professional Service Firms: Theory and Practice

Managing strategies for professional service firms is an important and complex activity. The main issues in this book cover the core;

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Strategic Management of Professional Service Firms: Theory and Practice

Managing strategies for professional service firms is an important and complex activity. The main issues in this book cover the core;

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ISE Service Management

: Quantitative Models for Service Management that addresses forecasting and managing service inventory.;

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Managing a Quality Service

Standards Commission, including chapers on: Enabling and developing staff Partners in care Managing expectations and planning for the future;

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Supply Chain Management in Healthcare Industry

organizational growth and excellence, create new opportunities, cultural change, enhance customer value chain, develop learning organisation for;

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The Competitive Advantage of Competitor Intelligence

an ice-pick through the head!) This is a book for business executives, not insiders in the CI trade. It is both a strategic treatment;

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Managing Customer Service Pocketbook

For leaders of customer service teams, The Managing Customer Service Pocketbook draws on some startling statistics to highlight the benefit;

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Managing in Health and Social Care

are used to illustrate techniques for managing people, resources, information, projects and change. This new edition has been extensively;

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Managing in Health and Social Care

are used to illustrate techniques for managing people, resources, information, projects and change. This new edition has been extensively;

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Service Management

: Quantitative Models for Service Management that addresses forecasting and managing service inventory.;

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Service Management And Marketing

A service can be defined as any activity or benefit that one party can offer to another, which is es;...

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Enhancing Competences for Competitive Advantage

individual competency development in self-managing processes for organizational competence building.;

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Coopetition

overlooks the complex way how organizations interact with each other for service delivery. Public services are increasingly delivered through the;

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Really Managing Health Care

Praise for the first edition: Valerie Iles has such a sensitive no-nonsense style that she easily succeeds in seducing the reader to;

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Uplifting Service

leadership to some of the world's most respected companies, author Ron Kaufman has developed a proven architecture for building an Uplifting Service;

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Managing of People at Work

authored Managing People at Work - A New Paradigm for the 21st Century. Specific new concepts discussed in this book include;

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Managing Innovation

developed segments of these industries. The chapters cover innovations such as Federal Express's advanced system for package tracking, Citicorp's;

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Managing Service Companies

Service companies now account for a very large portion of the world's economic activity, and finding a formula for managing them;

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Managing Care in Practice

Managing Care in Practice helps managers to identify the knowledge and build the skills for managing people and other resources required;

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