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Service Operations Management

Service Operations Management gives an introduction to service operations management and also talks about the customer experiences and;

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Foundations Of Service Level Management

Foundations of Service Level Management provides detailed recommendations for creating a service level management strategy and establishing;

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Service Management

Tie customer-driven strategies to service operations and process management, and sharpen your focus on creating customer value throughout;

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Service Management and Operations

for undergraduate and graduate courses in Service Management or Service Operations Management. This text takes a multidisciplinary;

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Service Management & Marketing 4E

Written by a leading pioneer in the field, the revised and updated fourth edition of this successful text examines service management and;

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Service Science

Features coverage of the service systems lifecycle, including service marketing, engineering, delivery, quality control, management, and;

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Future Service Management

management capabilities of service organizations are key convergent priorities of executives and senior managers in service organizations. The 2009;

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IT Service Management 3rd Ed

Whether you're preparing for your service management foundation exam, or simply want to understand service management better, this new;

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Service Management

of service management. This third edition of Services Management provides a comprehensive insight into the industry and its' importance;

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Services Management

of service management. This second edition provides a comprehensive insight into the service management industry and it's importance in today's;

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Secrets of Service Level Management

An ITIL process guide that describes how to plan for, design, transition, operate and improve service level management. With a practical;

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Service Delivery

consideration. Issues covered include: service level management; financial management for IT services; and IT service continuity management.;

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Service Management

Service Management 8e editie is een boek van McGraw-Hill uitgegeven bij Mcgraw-Hill Education - Europe. ISBN 9781259010651 The;

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Service Strategy

principles of service management that shape decisions, policies, and processes across the ITIL Service Lifecycle. Service Strategy defines the;

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Field Service Management

Field Service Management provides strategies for building quality and adding value to the customer-vendor relationships, through effective;

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Service Systems Engineering and Management

comprehensive textbook on service systems engineering and management. It emphasizes the use of engineering principles to the design and operation;

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Service Systems Engineering and Management

comprehensive textbook on service systems engineering and management. It emphasizes the use of engineering principles to the design and operation;

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Service Management

Examines the special characteristics that make services and the management of service organizations successful. Provides a comprehensive;

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Service Design Based on ITIL V3

This Management Guide is a concise summary of the IT Service Management An Introduction. A quick, portable reference tool to the standards;

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Service Transition Based on ITIL V3

The Management Guides are a concise summary of the 'Foundations of IT Service Management based on ITIL V3'. A quick, portable reference;

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Service Management And Marketing

management. The most important change in this new edition is a greater emphasis on the relationship approach to services marketing. The contents;

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The Manager's Bridge Certificate In It Service Management

The Manager's Bridge Certificate is intended for those who have an ITIL(R) Manager's Certificate in IT Service Management and wish to;

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ISE Service Management

The ninth edition continues to acknowledge and emphasize the essential uniqueness of service management. The text is organized in four;

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Service Management

Service Management, 4/e by James and Mona Fitzsimmons is the best-selling text in this market and includes fantastic and current examples;

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Customer Service Management in Africa

Customer Service Management in Africa: A Strategic and Operational Perspective (978-0-367-14337-4, K410515) Customer Service;

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Communication Networks and Service Management in the Era of Artificial Intelligence and Machine Learning

COMMUNICATION NETWORKS AND SERVICE MANAGEMENT IN THE ERA OF ARTIFICIAL INTELLIGENCE AND MACHINE LEARNING Discover the impact that new;

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Service Operation Based on ITIL V3

The Management Guides are a concise summary of the 'Foundations of IT Service Management based on ITIL V3'. A quick, portable reference;

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