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Future Service Management

management capabilities of service organizations are key convergent priorities of executives and senior managers in service organizations. The 2009;

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The Future of Human Service Organizational & Management Research

This book provides panoramic overviews of critical human service organizational and management practice challenges, as well as new and;

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Service Management & Marketing 4E

Written by a leading pioneer in the field, the revised and updated fourth edition of this successful text examines service management and;

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Advances in Services Innovations

The book documents the state-of-the-art in Services Science. It combines contributions in Service Engineering, Service Management and;

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Service Systems Management and Engineering

Awarded the 2011 Best Book Award by the International Association for Management of Technology (IAMOT) this textbook is devised to help;

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Service Management Principles for Hospitality and Tourism

Service Management Principles for Hospitality and Tourism gives an introduction to hospitality and tourism and talks about the role;

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Public Service Logic

Logic challenges the product-dominant assumptions of the New Public Management (NPM) about the nature and management of public service delivery;

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Services Marketing and Management

Services Marketing and Management provides an in-depth consideration of how services are conceptualized, designed and managed, creating the;

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Services Marketing and Management

Services Marketing and Management provides an in-depth consideration of how services are conceptualized, designed and managed, creating the;

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Communication Networks and Service Management in the Era of Artificial Intelligence and Machine Learning

COMMUNICATION NETWORKS AND SERVICE MANAGEMENT IN THE ERA OF ARTIFICIAL INTELLIGENCE AND MACHINE LEARNING Discover the impact that new;

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Itil Service Design

further information visit www.best-management-practice.com/ITILRefreshRegister. In order to meet the current and future business requirements;

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Next-Gen Digital Services. A Retrospective and Roadmap for Service Computing of the Future

, service management, services and human, IoT, and data-driven services.;

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Making the Public Service Millennial

change in public management and ethics. The book begins with the premise that Generation Y poses new challenges for public management, which will;

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Future Internet Services and Service Architectures

discovery.* Virtualization -- Virtualization and its benefits for resource management, supporting hetereogeneity, and isolation are the basis for;

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Service Management And Marketing

School of Management, Northwestern University"Christian Grönroos is a globally recognized expert on services management and marketing. His;

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Service Operations Management

Service Operations Management gives an introduction to service operations management and also talks about the customer experiences and;

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Designing a new industry award for service excellence competition in retailing

framework to foster management quality. A service excellence framework is developed and the design for a new service excellence award is proposed;

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Management, Control and Evolution of IP Networks

management of these networks needs to be extended so that the required Quality of Service can be achieved. Information about new generations of IP;

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Managing Information Services

of information services including librarianship, records management and ICT. Essential reading for information students, this text also serves as a;

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The Cost Management Toolbox

information he or she does get? By reading and absorbing this clear, concise new book. The Cost Management Toolbox lucidly explains how financial;

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Integrity of Pipelines Transporting Hydrocarbons

This book describes technical and practical aspects of pipeline damage. It summarizes the phenomena, mechanisms and management of pipeline;

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Foundations Of Service Level Management

Foundations of Service Level Management provides detailed recommendations for creating a service level management strategy and establishing;

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Service Management

Tie customer-driven strategies to service operations and process management, and sharpen your focus on creating customer value throughout;

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Service Management and Operations

for undergraduate and graduate courses in Service Management or Service Operations Management. This text takes a multidisciplinary;

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Public Service Reforms in a Small Island State

parts. Part I covers the historical background of public service administration and management in Malta from the 1500s to the 2010s. Part;

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Public Service Reforms in a Small Island State

parts. Part I covers the historical background of public service administration and management in Malta from the 1500s to the 2010s. Part;

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Smart SOA Platforms in Cloud Computing Architectures

the basis for the smart management of the service model provided by the Platform as a Service (PaaS) layer.;

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