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The Psychology of Customer Care

This book breaks new ground on customer care. Drawing on the author's international experience and research, it provides new insights into;

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The Psychology of Customer Care

This book breaks new ground on customer care. Drawing on the author's international experience and research, it provides new insights into;

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Customer Care

work for customer care processes and procedures or, alternatively, it can be used by library staff to tailor a customer care course to suit the;

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Customer Care in Healthcare Guidebook

The Customer Care in Healthcare Guidebook the perfect way to learn about the human side of healthcare in an interesting and conversational;

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Customer Care Excellence

Customer loyalty is essential to the long term financial success of your business, but with more choice then ever before, customers today;

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Strategic Customer Care

How to successfully apply the principles of customer care in any company Most organizations today recognize the importance of improving;

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Total Customer Satisfaction

in customer satisfaction. Learn from top experts in the field of how to create and implement total customer satisfaction tactical plan that will boost;

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Customer Care Center Professionell Managen

Customer Care Management - eine EinordnungErfolgskritische Handlungsfelder in Customer Care CenternBest Practice in Deutschland;

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Winning at Social Customer Care

social media’s growing role in the overall customer experiencedevelop your own Social Customer Care Philosophydecide which;

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English for Customer Care [With CDROM]

English for Customer Care is part of the Express Series. It is an ideal course for students in employment, who want to communicate better;

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Customer Relationship Management for Luxury Skin Care Brands in the Selective Cosmetics Sector

discusses the validity of Customer Relationship Management for luxury skin care brands in the selective cosmetics sector. Luxury skin care brands;

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The Handbook Of Managed Behavioral Healthcare

, professor of psychology and licensed clinical psychologist, Colorado State University An experienced clinician and expert in the field of managed;

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Tourist Customer Service Satisfaction

Customer satisfaction and loyalty in the tourism sector is highly dependent upon the behaviours of front-line service providers. Service;

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Primary Care Psychology

Primary Care Psychology examines the essential role that psychology plays in the delivery of primary care. Because psychological and;

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Mastering Customer Relations

This book provides the student with the concepts and their practical application behind the importance of Customer Relations, Customer;

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Making Customers Count

began as an attempt to identify best practice rapidly became an intensive study of why the majority of customer care schemes go wrong and most;

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Exceeding Customer Expectations

Provides a practical and workable method for instituting long-term exceptional customer care. The book provides a definition of what;

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Strategische Sourcing van customer care

Hoe belangrijk is customer care? Is customer care en het afhandelen van klantcontacten een kernproces;

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The Psychology of Nursing Care

The study of psychology is a key part of nursing training. The Psychology of Nursing Care is built around nursing themes and focuses on;

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Introducing Psychology for Nurses and Health Care Professionals

psychology topics relevant to nursing and health care including the various psychological approaches and how they can be applied, psychology across;

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Taking Your Customer Care to the Next Level

business. Thats a big mistake! Nadji Tehrani and Steve Brubaker, both Customer Care experts, explore how to go the extra mile in keeping customers;

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Customer Advocacy

The power has shifted to consumers. Nicolette Wurings Customer Advocacy: When You Care, People Notice explores how consumers preferences;

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The Buzz: 50 Little Things That Make a Big Difference to Worldclass Customer Service

Customers are key to your success. Make a big difference to them by taking care of the little things that matter - this book contains 50;

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Customer Experience

Customer Experience is now the key differentiator as consumers and businesses alike decide among competing brands. The authors explore;

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Grading Health Care

, administrators, and policymakers with the pertinent information they need to create a scientific method of measuring customer satisfaction.;

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Best Practices in Customer Service

companies deliver superior service? How do I build long-term relationships with customers? The litany of customer service questions goes on and on;

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Psychology In Diabetes Care

Psychology in Diabetes Care gives background information and practical guidelines needed by healthcare professionals to address the cognitive;

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