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Exceeding Customer Expectations

Provides a practical and workable method for instituting long-term exceptional customer care. The book provides a definition of what;

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The Satisfied Customer

When faced with the choice between cutting costs or improving customer service, most companies focus on tangible assets. But in our service;

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Exceeding Expectations: Reflections on Leadership

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Management

This seventh edition of Management: Meeting and Exceeding Customer Expectations is a comprehensive survey of the principles and practices;

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Service Breakthroughs

in their respective industries by consistently exceeding customer needs and expectations, thus forcing their competitors to either adapt or fail;

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Know When to Break the First Rule

the building of air-tight customer experiences. Learn how to recognize, motivate and reward your organization's most valuable asset: employees;

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Delivering Knock Your Socks Off Service

What is quality customer service, and how do you consistently deliver it for your customers? Discover the answers in this go-to guide for;

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Managing Customer Expectations

An organization's success and even survival depends on its ability to fulfill its customers' expectations. Thus, understanding customers;

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Beyond Service lies the Experience Revised Edition

expectations." -Dr. Julian L. Evans "A fresh look at putting the customer at the heart of marketing. It's an enjoyable look at creating an experience;

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Humanoid Service Robots

customer-centric approach focusing on customer expectations and customer responses. The author identifies desirable robotic behavioral cues and;

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Operational Excellence

efficiencies. Operational Excellence: Using Lean Six Sigma to Translate Customer Value through Global Supply Chains consolidates hundreds of tools and;

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Measuring Customer Satisfaction

the gaps between customer expectations and service performance, use customer feedback to improve products and services, and stay competitive;

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Customer Care Excellence

Customer loyalty is essential to the long term financial success of your business, but with more choice then ever before, customers today;

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Delivering Quality Service

Describes the five attributes of quality service and explains how to identify customer expectations;

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Services Marketing

competitive advantages. This text focuses on customer expectations in order to help companies develop and deliver a service that the customer will;

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Services Marketing

competitive advantages. This text focuses on customer expectations in order to help companies develop and deliver a service that the customer will;

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The Customer of the Future

With emerging technology transforming customer expectations, it's important to keep a laser focus on the experience companies provide their;

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Simply Better

Most executives believe that winning and keeping customers requires offering something unique. But as physical products are seen as;

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Exceeding Expectations

In an increasingly dynamic and competitive world, organizations of all kinds are continually looking;...

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Delivering Knock Your Socks Off Service

An exploration of the principles of good customer service. This third edition contains new chapters on: delivering knock-your-socks-off e;

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Strategic Customer Service

Any organization can win more customers and increase sales if they learn to be more strategic with their customer service. When;

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The World of Customer Service

Master the exceptional customer service skills that are most important in all types of organizations today with the powerful, practical;

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TQM Engineering Handbook

leading quality-related topics, such as unusual charts, supplier-organization-customer relationships, customer needs and expectations;

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TQM Engineering Handbook

leading quality-related topics, such as unusual charts, supplier-organization-customer relationships, customer needs and expectations;

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Lessons in Excellence from Charlie Trotter

A chef whose restaurant has been named best in the world shares his observations on how to exceed customer expectations, provide employees;

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Customer Service Delivery

Customer Service Delivery taps into business, marketing, and psychological research and practices to provide a wealth of knowledge about;

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Star Quality Hospitality

customers are your lifeline, focusing on suppliers, staff and guests; Highlights key industry trends that must be a part of your business strategy;

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