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Customer Service Delivery

Customer Service Delivery taps into business, marketing, and psychological research and practices to provide a wealth of knowledge about;

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Customer Service Management in Africa

success. This book discusses the management and delivery of customer service under seven broad themes: Customer Service as Shared Value, Customer;

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Service marketing of Moldavian travel agencies

The study examined the different components involved in the formation of expectation and service delivery process, as well as the impact;

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Customer Retention and Relationship Management

Ghanaian banking industry has undergone many changes in terms of service delivery with the aim of improving the quality of customer service;

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The Influence of Service Quality on Customer Satisfaction

. This research tested a service quality model SERVQUAL to measure customer satisfaction with the delivery of service. Communication and its;

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e-Governance, Service Delivery and Customer Satisfaction

delivery is in a state of dilemma and service quality appears to be deteriorating. With this, customers/citizens are demanding an answer;

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The Service Consultant

, relations, and supervision. Customer delivery and follow up round out this thorough exploration of the functions of a successful automotive service;

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The Best I.T. Service Delivery BOOK EVER! Hardware Warranty, Break-Fix, Professional and Managed Services

aspects of delivering I.T. and technical services to end-customers through 4 types of service delivery models: Hardware Warranty, Break-Fix;

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Customer Service for Home Builders

; preliminaries; customers and construction; new home delivery; warranty service. The book -- with its forms, checklists, documents, and resources guide;

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Branded Customer Service

reinforces brand promises and brand images. Branded Customer Service is a practical guide to moving service delivery to a new level so that brand;

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Creating a Service Culture in Higher Education Administration

Service delivery is part and parcel of every higher education professional's job, both to improve service to students and to each other as;

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Winning the Service Game

This text offers guidelines on what it takes to deliver outstanding service. It presents over 50 explicit rules for delivery service;

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Interlibrary Loan/Document Delivery and Customer Satisfaction

This book contains the results of the first and only multi-institution study of interlibrary loan and document delivery customer;

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Interlibrary Loan/Document Delivery and Customer Satisfaction

This book contains the results of the first and only multi-institution study of interlibrary loan and document delivery customer;

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Service Design and Service Thinking in Healthcare and Hospital Management

options to improve the service delivery process and customer satisfaction in the healthcare and hospital sector. The contributors cover;

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Continuous Quality

conversations you have with your customers. Take a unique customer-centered approach to the entire service delivery lifecycle Apply this perspective;

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Customer Service in Libraries

from all-encompassing customer service policies and models any library can both adapt and be proud of to micro-approaches that emphasize;

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Information Systems Strategic Planning for Public Service Delivery in the Digital Era

civil sectors to meet customer expectations. Like any business, government public service entities must provide public service delivery to their;

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Information Systems Strategic Planning for Public Service Delivery in the Digital Era

civil sectors to meet customer expectations. Like any business, government public service entities must provide public service delivery to their;

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Mobile Support in Customer Loyalty Management

Christian Zeidler identifies the potential of mobile services for the management of customer relationships. He develops a framework that;

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What to Say to a Porcupine

What to Say to a Porcupine uses the format of Aesop's fables to illustrate fundamental principles of customer service in a quick and;

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Sense and Respond

The authors argue that lean production should be driven by the desire to achieve optimal customer service by sensing and responding to the;

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Leading the Customer Experience

strategic aims and goals centre on the delivery of excellent service. Loyal customers not only keep buying from a company but also recommend the;

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Best Practices in Customer Service

Why should my employees and I care about delivering great service? How can I learn more about customer needs and desires? How do other;

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Service Encounters in Tourism, Events and Hospitality

theoretical knowledge. A key feature of this volume is that it focuses on staff perspectives and perceptions of service encounters and delivery rather;

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Service Encounters in Tourism, Events and Hospitality

theoretical knowledge. A key feature of this volume is that it focuses on staff perspectives and perceptions of service encounters and delivery rather;

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Building Customer-brand Relationships

delivery forms are appropriate, and what type of content is beneficial. Building Customer-Brand Relationships is themed around the four key;

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