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The Best I.T. Service Delivery BOOK EVER! Hardware Warranty, Break-Fix, Professional and Managed Services

increase their revenues. The Best I.T. Service Delivery BOOK EVER applies the most highly effective I.T. and Managed Services delivery techniques;

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The Best I.T. Sales & Marketing BOOK EVER! - Selling and Marketing Managed Services

definitive book on transitioning a reactive IT business model to proactively-delivered Managed Services, The Best I.T. Sales & Marketing BOOK EVER;

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Beyond Warranty

, this book will teach you how to: align buyer's expectations with the service they receive; create a limited warranty document; develop and use;

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The Guide to a Successful Managed Services Practice

The Guide to a Successful Managed Services Practice applies some of the most innovative and highly effective Managed Services techniques;

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Service Level Agreement Model

gives you practical tools to help transform your IT business from breakfix to a modern Managed Services business. Written by a leader;

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Services Marketing and Management

Services Marketing and Management provides an in-depth consideration of how services are conceptualized, designed and managed, creating the;

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Services Marketing and Management

Services Marketing and Management provides an in-depth consideration of how services are conceptualized, designed and managed, creating the;

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Evaluating Managed Mental Health Services

effectiveness of a managed care model of service delivery for children and adolescents with mental health and substance addiction problems;

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Evaluating Managed Mental Health Services

effectiveness of a managed care model of service delivery for children and adolescents with mental health and substance addiction problems;

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Mastering Professional Services

, this book continues the tradition of providing practical tools and techniques to manage professional services when it is not the core offering;

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Customer Service Delivery

customer service. With contributions from some of the best-known industrial and organizational psychology experts in customer service, this book;

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Citizen-Centered Cities, Volume I

A large number of services that affect people's lives in modern economies are delivered by cities, and the potential for augmenting these;

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Marketing Your Services

qualified prospects into customers and build long-term relationships with clients This is the best book I have seen about Marketing--making your;

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Democratic Professionalism in Public Services

help public service professionals ensure users are at the centre of public services delivery, drawing from examples of different public;

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Reimagining the Human Service Relationship

The traditional lines of demarcation between service providers and service users are shifting. Professionals in managed service;

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Coproducing Water, Energy and Waste Services

Conventional services, such as water, energy and waste services, have been for a long time physically networked and centrally managed;

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Coproducing Water, Energy and Waste Services

Conventional services, such as water, energy and waste services, have been for a long time physically networked and centrally managed;

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The Public Services under Reconstruction

particularly addresses the diversity of services. It focuses on the local complexities of their day to day processes of service delivery, and on the;

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The Public Services Under Reconstruction

particularly addresses the diversity of services. It focuses on the local complexities of their day to day processes of service delivery, and on the;

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Reforming Healthcare

the future quality and availability of the public's healthcare services. Furthermore, it discusses the existing private delivery system's;

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Selling Professional Services to the Fortune 500

. To that end, Selling Professional Services to theFortune 500 explains how to get in the door,whom to target, and how to build the;

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Service Transition

ITIL Version 3's (V3) service lifecycle-based practice incorporates the best of V1 and V2 and tests current best practice for ITSM. Service;

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The Clinician's Guide to Managed Behavioral Care

Care addresses how clinicians can develop and market professional services attuned to the needs of managed care systems, how to best manage the;

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Employee Assistance Programs in Managed Care

Make sense of the managed care systems that dominate the world of EAP professionals and programs today!Employee Assistance Programs;

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Individualization and the Delivery of Welfare Services

the contradictions and complexities of contemporary individualized welfare services, with special reference to service groups who are deeply;

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Individualization And the Delivery of Welfare Services

the contradictions and complexities of contemporary individualized welfare services, with special reference to service groups who are deeply;

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Services Operations Management

A complete guide to the strategy, design and delivery of services in today's highly competitive business environment. Presents the ideas;

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