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Managing Customer Expectations

An organization's success and even survival depends on its ability to fulfill its customers' expectations. Thus, understanding customers;

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Managing Customer Service Pocketbook

For leaders of customer service teams, The Managing Customer Service Pocketbook draws on some startling statistics to highlight the benefit;

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Measuring Customer Service Effectiveness

Good customer service may be seen as a crucial asset for most organisations. But how do you know that you are delivering good customer;

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Measuring Customer Service Effectiveness

Good customer service may be seen as a crucial asset for most organisations. But how do you know that you are delivering good customer;

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Humanoid Service Robots

customer-centric approach focusing on customer expectations and customer responses. The author identifies desirable robotic behavioral cues and;

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Leading the Customer Experience

-evolving customer expectations driven by innovations in products, services and technologies such as AI and mobile. Failing to build the necessary;

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Leading the Customer Experience

-evolving customer expectations driven by innovations in products, services and technologies such as AI and mobile. Failing to build the necessary;

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Managing People

you get the best from people; what factors influence the employment relationship; how do you meet customer and consumer expectations; what are;

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Managing People

you get the best from people; what factors influence the employment relationship; how do you meet customer and consumer expectations; what are;

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Measuring Customer Satisfaction

the gaps between customer expectations and service performance, use customer feedback to improve products and services, and stay competitive;

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Customer Care Excellence

Customer loyalty is essential to the long term financial success of your business, but with more choice then ever before, customers today;

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What to do with Unprofitable Customers? Customer Lifetime Value, Customer Metrics of Adverse Behavior, and Feasible Strategies for Managing Unprofitable Customers

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Exceeding Customer Expectations

Provides a practical and workable method for instituting long-term exceptional customer care. The book provides a definition of what;

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Managing Expectations

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The Passenger Has Gone Digital and Mobile

being operations- and product-centric to becoming customer-centric and dramatically improving the overall passenger travel experience throughout;

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Delivering Quality Service

Describes the five attributes of quality service and explains how to identify customer expectations;

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Defining, Measuring and Managing Consumer Experiences

of modern consumer behaviours and successfully managing the customer experience.;

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Services Marketing

competitive advantages. This text focuses on customer expectations in order to help companies develop and deliver a service that the customer will;

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Services Marketing

competitive advantages. This text focuses on customer expectations in order to help companies develop and deliver a service that the customer will;

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Managing E-Crm Towards Customer Satisfaction and Quality Relationship

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The Customer of the Future

With emerging technology transforming customer expectations, it's important to keep a laser focus on the experience companies provide their;

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Managing Global Customers

Multinational companies need to manage their relationships with multinational customers with a globally integrated approach. This book;

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Delivering Knock Your Socks Off Service

An exploration of the principles of good customer service. This third edition contains new chapters on: delivering knock-your-socks-off e;

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Customer Relations

Customer relations is a broadly recognised, widely-implemented strategy for managing and nurturing a company's interactions with clients;

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Incredible Customer Service

This book is based on David Freemantle's experience over recent years helping many organizations improve customer service.Fourteen;

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Excellence in Managing Worldwide Customer Relationships

Every company is recognizing the critical importance of protecting its customer base by raising the bar of its customer service prowess;

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Managing Quality Customer Service

Determine what customers really want, how to meet those needs and measure your service.;

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