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Managing Global Customers

provides a systematic framework for developing and implementing such global customer management programs. It draws on in-depth research at over 20;

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Managing Markets and Customers Revised Edition

More and more managers are looking for customer focus to help fight the pressures of rising costs, global competition and falling sales;

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Managing Global Accounts

globalization challenges by developing appropriate strategies, organization structures, and business practices for managing global customers. The nine;

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The Global Market

today. But many companies who have developed a presence in the global market now face the challenges inherent in creating a multinational;

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Understanding and Managing Customers

Understanding and Managing Customers provides a comprehensive overview of the process and pitfalls o;...

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What to do with Unprofitable Customers? Customer Lifetime Value, Customer Metrics of Adverse Behavior, and Feasible Strategies for Managing Unprofitable Customers

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Excellence in Managing Worldwide Customer Relationships

satisfying customers and developing new business. This fifth book in the Global Warrior Series looks at the obstacles in customer service;

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The Customer Management Scorecard

This volume documents the results of global research on customer management (CM) funded by QCi, IBM and OgilvyOne. It is based on the;

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Managing Complexity in Global Organizations

This book delivers new IMD insights on an emerging challenge - how to deal with overwhelming complexity. Global organizations face a;

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Managing Innovation Design & Creativity

Innovation is the major driving force in organisations today. With the rise of truly global markets and the intensifying competition for;

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Managing Global Supply Chains

supply chain management in Managing Global Supply Chains. Building on the successful Total Supply Chain Management and incorporating the new;

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Managing Global Supply Chains

supply chain management in Managing Global Supply Chains. Building on the successful Total Supply Chain Management and incorporating the new;

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Governing Global Derivatives

Governing Global Derivatives analyzes the role of the most important financial innovation of the last two decades - financial derivatives;

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Managing Quality Customer Service

Determine what customers really want, how to meet those needs and measure your service.;...

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Best Gallup Management Journal 2001 2007

century global economy. Many leaders have reengineered and reorganized their companies numerous times. But what remains is the biggest business;

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The The Successful Software Manager

A developer's guide to successfully managing teams, customers, and software projects Key Features;...

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Complaint Management Excellence

Across the global economy, customers' expectations are continually rising - but many companies fail to deliver against those expectations;

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Managing Customers for Profit

To manage and sustain profitability, marketers need to come up with the right marketing strategies, ;...

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Handbook of Key Customer Relationship Management

20% of your customers create 80% of your business revenue, but still 40% of suppliers cannot identif;...

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Managing Customer Value

Argues that companies that offer what their customers consider superior quality products and service;...

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Management For Quality In High-Technology Enterprises

Contemporary management concepts, methods, and techniques for global, high-technology industries The rapidly changing shape of technology;

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Managing Customer Relationships And Building Loyalty

Targeting, acquiring, and retaining the 'right' customers is at the core of many successful service ;...

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Managing Sales Leads

Are you looking for the solution to an on-going problem with sales leads? Packed with practical insi;...

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Relevance Regained

imperatives from on high must be replaced, Johnson asserts, with information systems that link actions with imperatives of global competition. Self;

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Managing Business Ethics

McWane, Enron, Citigroup, and Marsh & McLennan. International references reflect the realities of the increasingly global business environment.;

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Managing Business Ethics

McWane, Enron, Citigroup, and Marsh & McLennan. International references reflect the realities of the increasingly global business environment.;

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Managing Business Ethics

McWane, Enron, Citigroup, and Marsh & McLennan. International references reflect the realities of the increasingly global business environment.;

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