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Managing Markets and Customers Revised Edition

More and more managers are looking for customer focus to help fight the pressures of rising costs, global competition and falling sales;

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Managing Business Relationships

The aim of this book is to encapsulate the research and understanding of the authors about the problems of companies operating in business;

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Managing Global Supply Chains

satisfaction. This new edition has been substantially revised and extended to include a holistic approach, incorporating the upstream suppliers and;

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Managing Global Supply Chains

satisfaction. This new edition has been substantially revised and extended to include a holistic approach, incorporating the upstream suppliers and;

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Managing Customer Relationships And Building Loyalty

Targeting, acquiring, and retaining the 'right' customers is at the core of many successful service firms. The objective is to build the;

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Managing Innovation Design & Creativity

concept is translated into reality. Managing Innovation, Design and Creativity, 2nd Edition brings these three strands together in a;

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Excellence in Managing Worldwide Customer Relationships

. Excellence in Managing Worldwide Customer Relationships identifies the risks companies face when expanding their business model in both domestic and;

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The Multichannel Retail Handbook 2016 Edition

Edition has been fully revised and updated to reflect the changes that have taken place in this rapid-moving sector since the original edition;

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ContinuousTime Finance

between private and public finance. For this revised edition a new section on managing university endowments has been added. The book begins with;

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Managing Customer Experience and Relationships

revised Fourth Edition of Managing Customer Experience and Relationships: A Strategic Framework. Written by Don Peppers and Martha Rogers, Ph.D;

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Understanding Business Markets

With the aim of helping students and managers make sense of business markets, this edition brings together a number of previously published;

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Key Account Management

financially secure? Or are they the ones that shout the loudest? Key Account Management puts forward a straightforward and effective planning;

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Key Account Management

financially secure? Or are they the ones that shout the loudest? Key Account Management puts forward a straightforward and effective planning;

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International Energy Markets

Industry leader, Carol Dahl has thoroughly revised and updated her classic text International Energy Markets: Understanding Pricing;

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Crossing the Chasm

Revised and updated, this new edition includes a special emphasis on the Internet, while showing readers how to market and sell high-tech;

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Managing Global Customers

provides a systematic framework for developing and implementing such global customer management programs. It draws on in-depth research at over 20;

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Managing Anger in the Workplace

In any organization, we must contend with competitors and unpredictable markets. There is bound to be conflict and therefore, conflict;

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Understanding and Managing Customers

Understanding and Managing Customers provides a comprehensive overview of the process and pitfalls of understanding and managing customers;

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Managing Change

Managing Change: Text and Cases, 2nd Edition, by Todd Jick and Maury Peiperl is a thoroughly revised version of a well-received volume on;

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Creiton's Sword

their customers. This new edition has been substantially revised and updated.;

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Creiton's Sword

their customers. This new edition has been substantially revised and updated.;

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Statistics of Financial Markets

and crash courses on the topic. For this new edition the book has been updated and extensively revised and now includes several new aspects;

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Managing Intercollegiate Athletics

guidance, examples and insider perspectives * Includes interviews with successful practitioners * Fully revised and updated new edition with;

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Managing Intercollegiate Athletics

guidance, examples and insider perspectives * Includes interviews with successful practitioners * Fully revised and updated new edition with;

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What to do with Unprofitable Customers? Customer Lifetime Value, Customer Metrics of Adverse Behavior, and Feasible Strategies for Managing Unprofitable Customers

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Foundations of Global Financial Markets and Institutions

A thoroughly revised and updated edition of a textbook for graduate students in finance, with new coverage of global financial institutions;

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Managing Information Services

This third edition of Jo Bryson's highly regarded Managing Information Services has been thoroughly revised with an emphasis on managing;

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