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Managing Customers for Profit

) is defined as the net present value of future profits from a customer. The beauty of the metric lies in the fact that it is forward-looking, unlike;

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Marketing for the Non-Profit Sector

After reading this book you will understand why it is essential for non-profit organisations to market their services and how they can;

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Understanding and Managing Customers

for first year undergraduates on both business studies and marketing degrees. This text is also useful for HND students, those studying for;

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Managing The Customer Experience

How much more profit could you make if you had customers who couldn't imagine doing business with anyone but you? In your dreams! Tell that;

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What to do with Unprofitable Customers? Customer Lifetime Value, Customer Metrics of Adverse Behavior, and Feasible Strategies for Managing Unprofitable Customers

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Managing without Profit

Distilling a vast amount of information into an easy-to-use guide, Managing Without Profit provides a practical overview for busy managers;

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Finding Profit

Many job shops and small manufacturers are faced with decreasing profits due to increased costs, increased demands for price reductions and;

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Patient Satisfaction

the quality of care, enhancing staff retention, increasing profit margins, recruiting physicians, or attracting customers, patient;

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Managing Global Customers

provides a systematic framework for developing and implementing such global customer management programs. It draws on in-depth research at over 20;

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The Value Profit Chain

- whether manufacturing or service firm, profit or not-for-profit-- can achieve outstanding profit and growth by adopting their revolutionary;

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Successful Customer Service

Customer service is vital to a profitable business. Learn why customer service can make you more profit, win you more customers, and get;

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Managing Markets and Customers Revised Edition

More and more managers are looking for customer focus to help fight the pressures of rising costs, global competition and falling sales;

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Managing to Survive: Managerial Practice in Not-For-Profit Organisations

Most small not-for-profit organisations are under-resourced and under-skilled. Many are barely keeping their heads above water now the;

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Frontline Profit Machine

largest opportunity for profit gains. This is because for many businesses, a 5% to 10% improvement in top line revenue can result in 100;

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Leading and Managing Nonprofit Organizations

Leading and Managing Nonprofit Organizations gives the readers the information they need on the way to lead a non-profit organization and;

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Managing Voluntary and Non-Profit Organizations

, demonstrates how voluntary organizations formulate strategies for securing funds, providing services, and dealing with other non-profit bodies, public;

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Managing Voluntary and Non-Profit Organizations

, demonstrates how voluntary organizations formulate strategies for securing funds, providing services, and dealing with other non-profit bodies, public;

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The The Successful Software Manager

manager. The intuitive real-life examples will act as a desk companion for any day-to-day challenge, and beyond that, Herman will show you how to;

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Fixed Revenue Accounting

profit models by developing relationships with customers. The Principal Editor, Professor Kenichi Suzuki, is the founding father of Fixed Revenue;

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Frameworks for Market Strategy

, allowing students to develop the skills necessary to work in for-profit, public, or non-profit firms * Emphasis on understanding the importance;

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Frameworks for Market Strategy

, allowing students to develop the skills necessary to work in for-profit, public, or non-profit firms * Emphasis on understanding the importance;

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Focusing on Your Customer

Closing individual sales, in most businesses, is not enough for success. Success depends on developing profitable lifetime relationships;

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Great Demo!

managing evaluations (for fun and profit) extends the utility of the book to those in sales and management. Great Demo! is a terrific read on an;

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The Governance of Not-For-Profit Organizations

Not-for-profit organizations play a critical role in the American economy, but little attention is paid to the pressures and challenges;

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The Governance of Not-for-Profit Organizations

Not-for-profit organizations play a critical role in the American economy, but little attention is paid to the pressures and challenges;

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Profit in Plain Sight

all the profits you need to fund every worthy project on your business bucket list. This straightforward Roadmap shows you how to profit;

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Islands of Profit in a Sea of Red Ink

Companies around the world turn to MIT's Jonathan Byrnes for one reason: he can figure out where the profit is. He shows them which;

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