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Complaint Management Excellence
alienate potential new ones. Complaint Management Excellence provides practical advice, tools and techniques for managers to adopt when managing;
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Effective Complaint Management
authors identify the need for an effective complaint management strategy that prevents the loss of dissatisfied customers. Dissatisfied customers;
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Triple Customer Complaints
structured roadmap. 3) How to use process qualification to achieve early, measurable results. 4) How to create a complaint management system that;
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Excellence in Key Account Management
Excellence in Key Account Management is een boek van Christian Belz;
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Loyalty Management in the Airline Industry
, interlinked aspects. These three pillars are Customer Service, Frequent Flyer Programs, and Complaint Management; their interdependence will be;
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The Future of Excellence in Public Relations and Communication Management
The Future of Excellence in Public Relations and Communication Management brings together an outstanding group of public relations scholars;
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The Future of Excellence in Public Relations and Communication Management
The Future of Excellence in Public Relations and Communication Management brings together an outstanding group of public relations scholars;
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Excellence in University Leadership and Management
Excellence in University Leadership and Management offers a wide ranging perspective of how universities can improve;
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Assessing Business Excellence
For all practitioners who seek to use total quality management to improve their organizations effectiveness, efficiency and responsiveness;
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Excellence im Management-Reporting
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Quality Management & Academic Excellence
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Organizational Excellence Through Total Quality Management
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Halal Business Management
management, covering halal certification, halal supply chain management, branding and marketing, and halal risk and reputation management;
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Halal Business Management
management, covering halal certification, halal supply chain management, branding and marketing, and halal risk and reputation management;
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Top Performance - How to Develop Excellence in Yourself and Others
This classic leadership resource unpacks dynamic principles to help you maximize your management skills, develop excellence in yourself;
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Assessing Business Excellence
Assessing Business Excellence presents a strategic framework for business excellence and total quality management and shows how you can be;
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Assessing Business Excellence
Assessing Business Excellence presents a strategic framework for business excellence and total quality management and shows how you can be;
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Measuring Business Excellence
Business Excellence and Total Quality Management (TQM) models provide a means of measuring the satisfaction of customers, employees and;
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Measuring Business Excellence
Business Excellence and Total Quality Management (TQM) models provide a means of measuring the satisfaction of customers, employees and;
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Business Process Change Management
This book shows you how to achieve business process excellence through change management activities, with case studies from major;
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Embedding Culture and Quality for High Performing Organizations
book is to bridge two different core disciplines: quality management and cross-cultural management, based on how multinational corporations;
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Embedding Culture and Quality for High Performing Organizations
is to bridge two different core disciplines: quality management and cross-cultural management, based on how multinational corporations work, and;
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Beschwerdemanagement Excellence
Management Summary der Ergebnisse - Strategische Relevanz des Beschwerdemanagements im Unternehmen - Der direkte;
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Applied Operational Excellence for the Oil, Gas, and Process Industries
companies to understand the comparisons and contrasts between various types of safety management processes, including the standardized structure and;
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