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Triple Customer Complaints

A customer who complains is saying, "If only you will correct the situation, I will continue doing business with you." Seeing our;

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Complaint Is A Gift

A customer complaint is the most valuable source of feedback you can receive to improve your business. This new and improved second;

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Water Quality Complaint Investigator's Guide

Resolving customer water quality complaints is one of the most important aspects of maintaining a successful water distribution system;

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The World of Customer Service

Master the exceptional customer service skills that are most important in all types of organizations today with the powerful, practical;

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A Complaint Is a Gift

introduced the revolutionary notion that customer complaints are not annoyances to be dodged, denied, or buried but are instead valuable pieces;

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Crowning the Customer

How to become Customer Driven Customer service is the competitive business battleground of the twenty-first century. This book, by;

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Perfect Phrases for Customer Service, Second Edition

THE RIGHT PHRASE FOR EVERY SITUATION . . . EVERY TIMEYou've heard it a million times: The customer is always right. But let's face it;

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The Satisfied Customer

When faced with the choice between cutting costs or improving customer service, most companies focus on tangible assets. But in our service;

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Why Do Consumers Use the Internet for Complaining to the Company?

Online complaining is said to be an efficient, convenient way of handling complaints for both customers and companies. Understanding why;

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Telephone Skills at Work

the basics and explains how to make the telephone a strategic tool for handling complaints, improving customer skills, and more.;

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Quality Customer Service

The techniques and tools covered in this book will help you understand the basic needs of customers, outline four reasons why quality;

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Dealing With Demanding Customers

Designed for those at the sharp end of customer care, this book shows how to turn complaints into renewed orders and provides ideas to;

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Service Mindset

If you're looking to transform the customer service culture in your organisation, to decrease complaints and increase compliments, Jaquie;

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Customer Value Creation Behavior

We all live in a service-based economy right now, and the role of customers has changed from passive buyers to active value creators;

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Customer Value Creation Behavior

We all live in a service-based economy right now, and the role of customers has changed from passive buyers to active value creators;

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Winning at Social Customer Care

Haters: How to Embrace Complaints and Keep Your CustomersSocial media has changed customer service forever. It has shifted power from;

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Customer Service Training 101: Quick and Easy Techniques That Get Great Results

they need in the vitally important area of customer service. If their interactions with you and your employees were the only things your;

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Artificial Intelligence for Customer Relationship Management

The second volume of this research monograph describes a number of applications of Artificial Intelligence in the field of Customer;

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Artificial Intelligence for Customer Relationship Management

The second volume of this research monograph describes a number of applications of Artificial Intelligence in the field of Customer;

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Customer Encounters on Twitter - A Study of Positive Evaluation and Complaint Management on English Corporate Profiles

The book presents a discussion of the selected properties of customer encounters conducted on brand profiles on Twitter. The first part;

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Ultimate Online Customer Service Guide

Make your online customers happy and create new ones with this winning guide Social media gives you an unparalleled vehicle for connecting;

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Always Making Progress

seeking solutions to such pressing issues as: * Eliminating accidents and near misses. * Reducing customer complaints. * Improving;

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Always Making Progress

seeking solutions to such pressing issues as: * Eliminating accidents and near misses. * Reducing customer complaints. * Improving;

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The 4 Dimensions of Total Customer Service

This book is about Total Customer Service .It applies to all types of organisations large and small, private or public .It considers the;

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The 4 Dimensions of Total Customer Service

This book is about Total Customer Service .It applies to all types of organisations large and small, private or public .It considers the;

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The Ultimate Customer Support Executive

If customer support is so critical, why are complaints about customer support at an all-time high? If people buy on price but stay because;

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Heal Your Eye Problems with Herbs, Minerals and Vitamins

This New Zealand book was written by Max Crarer of Wairoa while in his mid-70's. It tells the true s;...

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