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Telephone Skills at Work

In today's technology-driven business world, there's an essential set of rules for using the telepho;...

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Tele-Stress

stronger customer relationships over the telephone - Learn practical, common sense telephone strategies that really work ;;

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Tele-Stress

stronger customer relationships over the telephone - Learn practical, common sense telephone strategies that really work ;;

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Telephone and Helpdesk Skills: A Guide to Professional English

If you are a non-native English speaker and make telephone calls as part of your work, then this book is for you. By applying the suggested;

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Communication At Work

is essential that everyone is confident in their ability to communicate effectively using the variety of methods available. Communication at Work;

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Basic Telephone Training

An elementary course for anyone who needs to improve their telephone skills, particularly for the wo;...

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Telephone Tactics

A comprehensive guide to using the telephone in business that features examples of best practice, an;...

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Telephone Conversation

We are the people of the phone. We measure out our lives in coffee-spoon-sized speech events. Both at home and at work, we conform to the;

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You Can Sell Anything By Telephone!

What would happen if you put a half-million-dollar computer, a $200,000 Rolls Royce, and a $10,000 Salvador Dali work of art together;

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An Introduction to Helping Skills

Readers will be introduced to the three core approaches of counselling, coaching and mentoring, and shown how they work across a variety;

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Telephoning in English Audio CD

Telephoning in English is for professionals and trainees in business, commerce and administration wh;...

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Telephone English

Trains the students to use the telephone confidently and effectively in the course of their work. In addition to teaching language common;

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Counselling by Telephone

`Well written, well researched... [the book] contributes to undermining ideas of professional hierar;...

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Business one

Business one:one optimises teaching time by encouraging teacher and learner to work together as equal partners. Students can identify their;

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Business one

Business one:one optimises teaching time by encouraging teacher and learner to work together as equal partners. Students can identify their;

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Understanding Telephone Electronics

system component, how electronic circuits generate dial tones, and how the latest digital transmission techniques work. This new;

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50 Ways to Improving Your Telephoning and Teleconferencing Skills

The 50 ways...series provides a range of instant ways to improve your communications skills in busi;...

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Five Minute Activities Business English

cultural awareness, Five-Minute Activities for Business English helps teachers mirror the pacey feel of the work environment. This book is also;

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Business One: One - Intermediate class audio-cd's (2x)

Business one:one optimises teaching time by encouraging teacher and learner to work together as equal partners. Students can identify their;

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The Failure of Antitrust and Regulation to Establish Competition in Markets for Long-distance Telephone Service

-distance telephone companies have emerged since the 1984 antitrust decree forced the monopoly AT&T to divide into smaller independent companies;

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Telephone Fund Raising

of telephone fund raising apply universally. Therefore, the principles will work for you, whatever your cause. They also will apply whatever your need;

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Telephone Installation Handbook

work around the house. The new edition has been updated throughout, and now includes extended information on ISDN and also a new;

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Telephone Continuing Care Therapy for Adults

plan. Telephone-based therapy makes continuing care accessible for adults who cannot attend face-to-face appointments due to work or family;

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Telephone Installation Handbook

systems, for those who need to communicate effectively with telephone engineers, and for those who prefer to do their own work around the house;

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Career Skills

This work looks at the skills that readers may feel they need to develop more at work. From presentation skills to interpersonal skills;

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Emergency Triage

system for managing the clinical risk in patients who are at a distance from health care providers. The basic principles that drive the MTS;

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DBC:TELEPHONING

examples contained within Telephoning are up-to-date and relevant to anyone working or planning to work internationally. Telephoning adopts a;

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