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Maximizing Customer Loyalty

From the author who brought you Managing Service Excellence: The Ultimate Guide to Building and Maintaining a Customer-Centric Organization;

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The World of Customer Service

presentation in THE WORLD OF CUSTOMER SERVICE, 3rd Edition. This book demonstrates how effective customer services techniques can help readers and;

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Customer Service

African and Western experience to position the reader as a global player in the world of customer service. The book is a change agent and provides;

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Whats the Secret?

What's the Secrets? gives you an inside look at the world-class customer service strategies at today?s some of today?s best companies;

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Customer Service Management in Africa

is Changing! The message of 34 authors featured in Customer Service Management in Africa: A Strategic and Operational Perspective is clear;

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HighTech, HighTouch Customer Service Inspire Timeless Loyalty in the Demanding New World of Social Commerce

of customer service (i.e., what hasn't changed), the high-tech tools that could give you a customer service advantage, and the systemic social shifts;

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Profit-Driven Customer Service

insights from the world's most profitable companies, this surprising approach can put any company into a leadership position while delivering world;

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Breakthrough Customer Service

Service Best Practices of Leaders in Customer Support An impressive array of experts and industry winners provide a virtual road map through the;

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Services Marketing

focusing strongly on customer satisfaction, service quality and customer service. Building on the seminal work of Hoffman and Bateson, the authors;

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Services Marketing

Advanced economies of the world are dominated by services, even manufacturing companies recognize that service provides sustainable;

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Services Marketing

Advanced economies of the world are dominated by services, even manufacturing companies recognize that service provides sustainable;

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Synchroservice!

, stronger supplier relations, and an undeniable competitive edge. Schonberger, teaming up with Knod, adapts the best of his world-class;

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Managing Customer Service Pocketbook

For leaders of customer service teams, The Managing Customer Service Pocketbook draws on some startling statistics to highlight the benefit;

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Excellence in Managing Worldwide Customer Relationships

, the book will also look at customer service in home markets, as well as in global operations, cultural issues, and expanding into world;

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Customer Service Delivery

customer service. With contributions from some of the best-known industrial and organizational psychology experts in customer service, this book;

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Customer Service Activity Book 50 Activities for Inspiring Exceptional Service

find The Customer Service Activity Book a powerful resource. The activities can easily be used as a complete customer service training program;

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Superior Customer Value In The New Economy

Edition offers a blueprint for responding effectively to customer demands and for creating the benchmarks common to world-class service companies;

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Best Practices in Customer Service

companies deliver superior service? How do I build long-term relationships with customers? The litany of customer service questions goes on and on;

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Wowed! Using The Principles Of Wow To Create Incredible Customer Service

Wowed is an easy to read book designed to provide real world, specific examples of how to provide world class customer service that can;

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Customer Service for Hospitality and Tourism

exception rather than the norm in many parts of the world. Customer Service for hospitality and tourism: the lost art' is a unique text and vital to;

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Services Marketing B&W

focusing strongly on customer satisfaction, service quality and customer service. Building on the seminal work of Hoffman and Bateson, the authors;

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Once a Customer, Always a Customer

Daffy provides practical advice and real-world examples from Europe, the US and elsewhere on service strategies and techniques that will make;

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Customer Service, Technology, and Online Notarization

to others who engage in professional fields where Customer Service is part of the equation. In the Notary world, Customer Service is not only;

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Service Chain Management

. Service chain management is looked at both from the enterprise perspective and from the standpoints of the service professional and customer. The;

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Quality Customer Service Rekindling the Art of Service to Customers

Quality Customer Service Rekindling the Art of Service provides reflective and easy to read narratives about customer service, via the lens;

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Winning at Social Customer Care

leaders on his podcast, Focus on Customer Service. From those conversations and his own real-world experience at multiple Fortune 300 companies;

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The Customer Communication Formula

In Charlotte Purvis' The Customer Service Formula, learn the formula she developed in response to a client request used in customer;

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