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The Customer Communication Formula

In Charlotte Purvis' The Customer Service Formula, learn the formula she developed in response to a client request used in customer;

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Authentic Customer Centricity

This book offers a breakthrough formula for creating a sustainable customer centric organization, which forms the key to enduring business;

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Authentic Customer Centricity (Hc)

This book offers a breakthrough formula for creating a sustainable customer centric organization, which forms the key to enduring business;

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A Risk-Benefit Perspective on Early Customer Integration

Customer integration in the early innovation phase, considered the method of choice in theory and practice, has shown unexpected side;

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The Influence of Service Quality on Customer Satisfaction

. This research tested a service quality model SERVQUAL to measure customer satisfaction with the delivery of service. Communication and its;

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Customer-Centric Knowledge Management

of customer-centric knowledge implementation. It seeks to expand the literature and business practices and contributes to the dynamic and emerging;

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Customer Innovation

. Customer Innovation, second edition, turns this on its head by starting with the customer, innovating around their needs, then building a customer;

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Customer Innovation

. Customer Innovation, second edition, turns this on its head by starting with the customer, innovating around their needs, then building a customer;

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Customer Service Skills for Success

Customer Service, 4/e by Lucas features how-to topics for the customer service professional. It covers the concepts and skills needed for;

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Art And Science Of Communication

The Art and Science of Communication shows you a new way to understand and use communication in the workplace. Revealing the seven types;

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Customer Karma

customer'', he uncovers the blind spots of many well intentioned companies in the customer dating game. Arjun draws upon his broad experience;

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Customer Loyalty Risk Measurement for Manufacturing Products

The primary agenda of this book is to introduce new measurement tools- Customer Loyalty Risk Measurement (CLRM), Customer Expectation(CEP;

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The Power Formula for LinkedIn Success

In this 4th edition of The Power Formula for LinkedIn Success, Wayne Breitbarth delivers a fully updated best-in-class handbook for;

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Customer Relationship Management for Luxury Skin Care Brands in the Selective Cosmetics Sector

communication tools, CRM opportunities and limitations. The example of Club Biotherm, a luxury skin care brand's customer loyalty program, illustrates;

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Making the Connections

Examines how businesses can use internal communication to achieve differentiation, improve quality, customer service and innovation, and to;

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Managing Customer Service

that are easy to implement for improved customer service. The book explores communication methods from telephone skills to the challenge of the;

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The Outside-In Corporation

at the center Business strategies and company-wide initiatives must be based on customer needs, even when little hard customer information;

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No B.S. Guide to Maximum Referrals and Customer Retention

each customer's value (and have more power in the marketplace) * Implement the three-step customer retention formula * Use other people's;

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Customer Encounters on Twitter - A Study of Positive Evaluation and Complaint Management on English Corporate Profiles

of the book discusses social media and their use in corporate communication, with a particular consideration of Twitter. It also defines customer;

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A Complaint Is a Gift

The third edition of this bestseller (over 275,000 copies sold) builds on the tested formula that helps organizations recognize the;

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Trade Secrets

formula for Coca-Cola, the recipe for Kentucky Fried Chicken, and the algorithm used by Google's search engine. To succeed in the global;

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How Excellent Experiences affect Customer Loyalty

Master's Thesis from the year 2013 in the subject Business economics - Marketing, Corporate Communication, CRM, Market Research, Social;

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Profit By Design

no longer enough to grow your business. This book spells out a formula you can use to take a deliberate approach to building a profitable;

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Quality Customer Service Rekindling the Art of Service to Customers

in customer service, and an enhanced awareness of communication methods. The reader gains increased knowledge of how people, businesses, and leaders;

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Maximizing Customer Loyalty

behavior, customer interaction, communication skills, stress management, ethics, and workplace safety. Addressing the particular challenges;

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Introduction to Business Communication

This series seeks to illuminate, highlight, and spotlight (intercultural) communication in the world of business. In order to conduct any;

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IABC Handbk Organizational Communication

added to each chapter for context: executive communication, executive coaching, communication counsel and the CEO as a communicator;

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