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Managing Customer Service Pocketbook

For leaders of customer service teams, The Managing Customer Service Pocketbook draws on some startling statistics to highlight the benefit;

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Incredible Customer Service

This book is based on David Freemantle's experience over recent years helping many organizations improve customer service.Fourteen;

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Managing Customer Service

Excellent customer service is now considered an indispensable part of any successful company, yet what this means for the customer service;

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Managing Quality Customer Service

Determine what customers really want, how to meet those needs and measure your service.;

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Monitoring, Measuring And Managing Customer Service

Improving customer service isn't a matter of finding better customer service reps. As Dr. Gary Goodman states, We can all provide superior;

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The 4 Dimensions of Total Customer Service

This book is about Total Customer Service .It applies to all types of organisations large and small, private or public .It considers the;

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The 4 Dimensions of Total Customer Service

This book is about Total Customer Service .It applies to all types of organisations large and small, private or public .It considers the;

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Excellence in Managing Worldwide Customer Relationships

Every company is recognizing the critical importance of protecting its customer base by raising the bar of its customer service prowess;

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Maximizing Customer Loyalty

From the author who brought you Managing Service Excellence: The Ultimate Guide to Building and Maintaining a Customer-Centric Organization;

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Customer Relations

Customer relations is a broadly recognised, widely-implemented strategy for managing and nurturing a company's interactions with clients;

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Service Management in Computing and Telecommunications

This work describes all aspects of service provision, from the definition of customer need to the day-to-day techniques of managing;

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Managing Customer Value

This book explores the three dimensions of value, product quality, customer service and price within the constraints of cost, demand and;

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Service Management And Marketing

of this book are: The Service and Relationship Imperative - Managing in Service Competition; Managing Customer Relationships - An Alternative;

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Five Steps to Five Stars

Five Steps to Five Stars focuses on the individual leadership steps necessary to achieve excellence in customer service. All the steps;

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Customer Service Training

Effective customer service training covers more than niceties. Organizational profitability is threatened when staff are unable to manage;

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Customer Service Management Training 101

Becoming a great customer service manager requires an intentional focus on skills beyond those required for exemplary customer service;

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Measuring Customer Service Effectiveness

Good customer service may be seen as a crucial asset for most organisations. But how do you know that you are delivering good customer;

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Measuring Customer Service Effectiveness

Good customer service may be seen as a crucial asset for most organisations. But how do you know that you are delivering good customer;

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Service Management

Tie customer-driven strategies to service operations and process management, and sharpen your focus on creating customer value throughout;

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Customer Service in Tourism and Hospitality

of customer service but also acts as a guidebook for those wishing to put this theory into practice. In essence it is the 'whys' and 'hows'of customer;

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Employee Management and Customer Service in the Retail Industry

Employee Management and Customer Service in the Retail Industry , by Gary Heil and Chris Thomas, attempts to combine the psychology;

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Customer Retention and Relationship Management

Ghanaian banking industry has undergone many changes in terms of service delivery with the aim of improving the quality of customer service;

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Driving Customer Equity

Services will dominate our GNP in the new millennium, and in the service economy the customer is king. Brands will continue to be important;

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Superior Customer Value In The New Economy

Great companies consistently meet and exceed customer desires. Superior Customer Value in the New Economy: Concepts and Cases, Second;

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Managing High-Tech Services Using a Crm Strategy

As high-tech service industries grow more competitive, the need to develop customer focused business strategies becomes imperative;

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Customer Service for Hospitality and Tourism

Customer service is of critical importance for the for the tourism and hospitality sector now more than ever before as customers are;

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Service Management and Operations

create customer value, followed by operational issues and some of the tools for managing a service operation.;

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