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Monitoring, Measuring And Managing Customer Service

promote customer service and presents TEAMeasures (Telephone Effectiveness Assessment Measures) to help managers measure telephone effectiveness;

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Measuring Customer Service Effectiveness

service both externally and internally and, more importantly, delivering it to meet and exceed your customers' expectations? Customer service;

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Measuring Customer Service Effectiveness

service both externally and internally and, more importantly, delivering it to meet and exceed your customers' expectations? Customer service;

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Customer Relations

Customer relations is a broadly recognised, widely-implemented strategy for managing and nurturing a company's interactions with clients;

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Defining, Measuring and Managing Consumer Experiences

of modern consumer behaviours and successfully managing the customer experience.;

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Managing Customer Service Pocketbook

loyalty is about delighting the customer by delivering outstanding service. And, as the book's author Andy Cross explains, the bedrock of service;

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Measuring Customer Satisfaction

the gaps between customer expectations and service performance, use customer feedback to improve products and services, and stay competitive;

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301 Great Customer Service Ideas

Offers easy tactics, technical tips, and methods for measuring customer satisifaction, taken from "Inc." and "Inc. Technology" magazines;

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Customer Service Management Training 101

with, lead, train, motivate, and manage those employees responsible for customer satisfaction. Designed for new managers and veterans alike;

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Driving Customer Equity

Services will dominate our GNP in the new millennium, and in the service economy the customer is king. Brands will continue to be important;

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Managing High-Tech Services Using a Crm Strategy

supported by the Customer Relationship Management (CRM) infrastructure, enabling you to gain and retain a competitive edge for your company;

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Managing Customer Service

relationships with customers, examine the management framework of customer service, explain the customer service manager's role and offer techniques;

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The 4 Dimensions of Total Customer Service

This book is about Total Customer Service .It applies to all types of organisations large and small, private or public .It considers the;

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The 4 Dimensions of Total Customer Service

This book is about Total Customer Service .It applies to all types of organisations large and small, private or public .It considers the;

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Managing Quality Customer Service

Determine what customers really want, how to meet those needs and measure your service.;

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Incredible Customer Service

This book is based on David Freemantle's experience over recent years helping many organizations improve customer service.Fourteen;

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Excellence in Managing Worldwide Customer Relationships

. Excellence in Managing Worldwide Customer Relationships identifies the risks companies face when expanding their business model in both domestic and;

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Maximizing Customer Loyalty

From the author who brought you Managing Service Excellence: The Ultimate Guide to Building and Maintaining a Customer-Centric Organization;

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Service Management in Computing and Telecommunications

customer satisfaction. It includes guidelines for negotiating a service level agreement, methods for understanding the customer's requirements, and;

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Managing Customer Value

This book explores the three dimensions of value, product quality, customer service and price within the constraints of cost, demand and;

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Total Quality Service

and your employees on the cutting edge of customer satisfaction.;

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Service Management And Marketing

of this book are: The Service and Relationship Imperative - Managing in Service Competition; Managing Customer Relationships - An Alternative;

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Creating And Managing Superior Customer Value

Superior Customer Value (SCV) advances theory and offers new tools useful for measuring value dimensions and strength. Achieving highly;

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Quality of Experience Engineering for Customer Added Value Services

increasing competition, is forcing network operators and service providers to focus all their efforts on customer satisfaction, although determining;

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How Creating Customer Value Makes You a Great Executive

Customer value is an overused and misunderstood term. Chris Ross said, There's a strong argument for changing the term 'marketing' and;

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Customer Service Training

behaviors, service strategies, and service systems that together ensure an exceptional customer experience. Training authority Kimberly Devlin;

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Five Steps to Five Stars

customer service environment. In Step One, leaders will be challenged to conduct a true self-evaluation of their personal beliefs and skills when;

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