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301 Great Customer Service Ideas

Offers easy tactics, technical tips, and methods for measuring customer satisifaction, taken from "Inc." and "Inc. Technology" magazines;

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Breakthrough Customer Service

major changes necessary to achieve real breakthrough customer service. A must-read for those determined to make great customer service a;

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Beyond Good, Beyond Great, To Legendary Customer Service

A customer service fanatic reveals what his successful battle with cancer taught him about YOUR customer service and how you can become a;

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Delivering Legendary Customer Service

Delivering Legendary Customer Service is your guide to the communications, transaction and leadership skills for creating the same great;

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Extra Mile: 500 Customer Service Tips for Success

coming back for more. Whether you re just starting your business and want to lock up great customer service procedures, or you re an established;

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Total Customer Satisfaction

, you'll find plenty of great ideas in this book. - Mark C. Clement, president and CEO, Holy Cross Hospital, Winner, 1994 AHA Great Comebacks Award;

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Best Practices in Customer Service

Why should my employees and I care about delivering great service? How can I learn more about customer needs and desires? How do other;

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Humanoid Service Robots

shows that service robots meet great acceptance among customers. After service failures, customers are even more likely to forgive service;

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The Big Book of Customer Service Training Games

Here are over two dozen ready-to-use innovative activities that help trainers and managers teach the basics of providing great customer;

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The Simple Truths of Service

and every interaction. Read about Johnny and other great customer experience stories that will have your customer service team bursting with;

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Great Customer Service for Your Small Business

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Celebrity Service

Discover the gap in your service you never knew existed. You think you deliver great service, but then a celebrity walked in...and;

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Ignore Your Customers (and They'll Go Away)

field. Great customer service may be today's most essential competitive advantage. This book gives a step-by-step plan to craft a customer;

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The 4 Dimensions of Total Customer Service

This book is about Total Customer Service .It applies to all types of organisations large and small, private or public .It considers the;

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The 4 Dimensions of Total Customer Service

This book is about Total Customer Service .It applies to all types of organisations large and small, private or public .It considers the;

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What to Say to a Porcupine

all part of one of the most engaging books on customer service in existence. In this book, you'll explore how: great service is all about;

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Customer Service

Successful utility customer service leaders are providing great service while reducing costs. This primer for customer service leaders at;

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Customer Service Training

customer needs. Yet it takes more than soft skills training to turn these situations around. A great customer service training covers essential;

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Our Great Customer Service in Our Great United States

with it a lot better. We cannot let the terrible customer service we get defi ne us though. I have found that when customers are rude, mean or;

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Unleashing Excellence

you want to move your organization's customer service practices from good to great, Unleashing Excellence is the key.;

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Wowed! Using The Principles Of Wow To Create Incredible Customer Service

Wowed is an easy to read book designed to provide real world, specific examples of how to provide world class customer service that can;

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Customer Service Management Training 101

Becoming a great customer service manager requires an intentional focus on skills beyond those required for exemplary customer service;

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Customer Service Management in Africa

Customer Service Management in Africa: A Strategic and Operational Perspective (978-0-367-14337-4, K410515) Customer Service;

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Strategic Customer Service

Any organization can win more customers and increase sales if they learn to be more strategic with their customer service. When;

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More Loyal Customers

can do to get customers coming back.* Six powerful steps to deliver great customer service.* How to create customer evangelists for your;

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Customer Service Delivery

Customer Service Delivery taps into business, marketing, and psychological research and practices to provide a wealth of knowledge about;

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Companies Don't Succeed - People Do!

This text features 100 positive and practical ideas that canbe put to work immediately to build a stronger, fitter and more profitable;

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