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Beyond Good, Beyond Great, To Legendary Customer Service

A customer service fanatic reveals what his successful battle with cancer taught him about YOUR customer service and how you can become a;

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Delivering Legendary Customer Service

Delivering Legendary Customer Service is your guide to the communications, transaction and leadership skills for creating the same great;

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Batteries Included

examples and first-hand experinces why service so often falls short of customer expectations, and shows how to think and act to create legendary;

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Batteries Included!

examples and first-hand experinces why service so often falls short of customer expectations, and shows how to think and act to create legendary;

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Beyond Customer Service

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Customer Service Management Training 101

Becoming a great customer service manager requires an intentional focus on skills beyond those required for exemplary customer service;

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Legendary Service

Take Care of Your Customers--or Someone Else Will!Legendary ServiceGreat customer service is a concept organizations love to be known for;

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Customer Service Essentials

beyond. Leveraging on unique concepts and practices developed in the field of customer service management, this book uses case studies and;

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Customer Service Essentials

beyond. Leveraging on unique concepts and practices developed in the field of customer service management, this book uses case studies and;

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Once a Customer, Always a Customer

This third edition of a best-seller will make you view your organisation and customers in a new light. It shows beyond doubt that;

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Customer Service: Pearson New International Edition

abilities and strategies which lead to the successful implementation of customer service. Goes beyond providing reasons why customer service;

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Restaurant Service

to customer satisfaction, good food served in a timely and attractive manner is only half the story. Restaurant Service takes you beyond;

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The 4 Dimensions of Total Customer Service

implementation and benchmarking framework. It takes Customer Service beyond Have a Nice Day and the obvious Surface approaches to Customer Service. It;

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The 4 Dimensions of Total Customer Service

implementation and benchmarking framework. It takes Customer Service beyond Have a Nice Day and the obvious Surface approaches to Customer Service. It;

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Customer Astonishment

Great customer relationships make the world go around. Customers give us the opportunity to apply our talents to serve them. Then, they;

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From Mindless to Mindful

takes more. The worlds most admired organizations have progressed beyond customer service and now focus on the end-to-end experience of their;

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Extra Mile: 500 Customer Service Tips for Success

coming back for more. Whether you re just starting your business and want to lock up great customer service procedures, or you re an established;

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Beyond Product

the marketplace and find their customer. Beyond Product shows founders how to take their organization through various stages;

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Managing Customer Service

that are easy to implement for improved customer service. The book explores communication methods from telephone skills to the challenge of the;

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Unleashing Excellence

you want to move your organization's customer service practices from good to great, Unleashing Excellence is the key.;

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Strategic Customer Service

Any organization can win more customers and increase sales if they learn to be more strategic with their customer service. When;

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Monitoring, Measuring And Managing Customer Service

promote customer service and presents TEAMeasures (Telephone Effectiveness Assessment Measures) to help managers measure telephone effectiveness;

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Customer Service Activity Book 50 Activities for Inspiring Exceptional Service

From seasoned veterans to first-timers, any instructor, trainer, manager, consultant, or coach charged with improving customer service will;

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Best Practices in Customer Service

Why should my employees and I care about delivering great service? How can I learn more about customer needs and desires? How do other;

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Customer Service Training 101

in Customer Service Training 101 . This inspiring, comprehensive training manual offers readers an easy-to-implement approach for equipping their;

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Recommended

Satisfied customers are good but not good enough! Going from customer satisfaction to customer loyalty requires a deeper insight into the;

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Breakthrough Customer Service

major changes necessary to achieve real breakthrough customer service. A must-read for those determined to make great customer service a;

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