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Customer Service Management in Africa

Customer Service Management in Africa: A Strategic and Operational Perspective (978-0-367-14337-4, K410515) Customer Service;

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Strategic Customer Service

Any organization can win more customers and increase sales if they learn to be more strategic with their customer service. When;

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The 4 Dimensions of Total Customer Service

This book is about Total Customer Service .It applies to all types of organisations large and small, private or public .It considers the;

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The 4 Dimensions of Total Customer Service

This book is about Total Customer Service .It applies to all types of organisations large and small, private or public .It considers the;

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Managing Customer Value

competition to formulate a strategic framework for competing in today's cutthroat marketplace where better quality, superior customer service and;

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Customer Service Intelligence

are dealing with new employees in fast food environments, others are retraining engineers in customer service provision as part of a strategic;

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Airline Industry

Service quality has become prime part of all highly developed organization's strategic plan. Higher attention on service quality has;

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Predatory Marketing

Explores the buying habits of the American consumer while offering advertising, public relations, customer service, and strategic planning;

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Customer Service Intelligence

, others are retraining engineers in customer service provision as part of a strategic marketing initiative. This book enables the trainer to;

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Breakthrough Customer Service

competitive edge! Breakthrough Customer Service scores a direct hit on how to differentiate a business through strategic customer service. If;

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Why Service Matters

foundational propositions: a leadership that unequivocally believes they are in business, first and foremost, to serve the customer; a strategic;

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Strategic Marketing

Strategic Marketing is a text and casebook that discusses the concepts and processes for gaining the competitive advantage in the;

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Strategic Marketing

Strategic Marketing is a text and casebook that discusses the concepts and processes for gaining the competitive advantage in the;

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Strategic Marketing

Strategic Marketing is a text and casebook that discusses the concepts and processes for gaining the competitive advantage in the;

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Leading the Customer Experience

strategic aims and goals centre on the delivery of excellent service. Loyal customers not only keep buying from a company but also recommend the;

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Guest Service in the Hospitality Industry

property. It discusses issues and debunks myths about customer service with concepts that are solid and proven in the industry. Furthermore, this;

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Best Practices in Customer Service

Why should my employees and I care about delivering great service? How can I learn more about customer needs and desires? How do other;

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Customer Care Excellence

language, this book takes you through how you can develop and sustain a customer-service focus within your company. Emphasizing both strategic and;

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Service Operations Management

Service Operations Management gives an introduction to service operations management and also talks about the customer experiences and;

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Customer Service Delivery

Customer Service Delivery taps into business, marketing, and psychological research and practices to provide a wealth of knowledge about;

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Beyond Good, Beyond Great, To Legendary Customer Service

A customer service fanatic reveals what his successful battle with cancer taught him about YOUR customer service and how you can become a;

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Managing Customer Service Pocketbook

For leaders of customer service teams, The Managing Customer Service Pocketbook draws on some startling statistics to highlight the benefit;

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Customer Service Activity Book 50 Activities for Inspiring Exceptional Service

From seasoned veterans to first-timers, any instructor, trainer, manager, consultant, or coach charged with improving customer service will;

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Delivering Legendary Customer Service

Delivering Legendary Customer Service is your guide to the communications, transaction and leadership skills for creating the same great;

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Incredible Customer Service

This book is based on David Freemantle's experience over recent years helping many organizations improve customer service.Fourteen;

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Customer Service Skills for Success

Customer Service, 4/e by Lucas features how-to topics for the customer service professional. It covers the concepts and skills needed for;

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Quality Customer Service Rekindling the Art of Service to Customers

Quality Customer Service Rekindling the Art of Service provides reflective and easy to read narratives about customer service, via the lens;

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