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Delivering Legendary Customer Service

Delivering Legendary Customer Service is your guide to the communications, transaction and leadership skills for creating the same great;

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Beyond Good, Beyond Great, To Legendary Customer Service

A customer service fanatic reveals what his successful battle with cancer taught him about YOUR customer service and how you can become a;

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Delivering Knock Your Socks Off Service

An exploration of the principles of good customer service. This third edition contains new chapters on: delivering knock-your-socks-off e;

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Managing Customer Service Pocketbook

For leaders of customer service teams, The Managing Customer Service Pocketbook draws on some startling statistics to highlight the benefit;

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Designing and Delivering Superior Customer Value

First Published in 1999, this book stresses the service aspects of an organization - especially customer service, marketing, and;

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Designing and Delivering Superior Customer Value

First Published in 1999, this book stresses the service aspects of an organization - especially customer service, marketing, and;

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Delivering Quality Service

Describes the five attributes of quality service and explains how to identify customer expectations;

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Delivering Knock Your Socks Off Service

What is quality customer service, and how do you consistently deliver it for your customers? Discover the answers in this go-to guide for;

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Best Practices in Customer Service

Why should my employees and I care about delivering great service? How can I learn more about customer needs and desires? How do other;

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Measuring Customer Service Effectiveness

Good customer service may be seen as a crucial asset for most organisations. But how do you know that you are delivering good customer;

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Measuring Customer Service Effectiveness

Good customer service may be seen as a crucial asset for most organisations. But how do you know that you are delivering good customer;

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Legendary Service

Take Care of Your Customers--or Someone Else Will!Legendary ServiceGreat customer service is a concept organizations love to be known for;

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101 Activities for Delivering Knock Your Socks Off Service

-effective training required to meet their customers' needs. Today's customers are demanding service that is faster, better, and more personalized;

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Branded Customer Service

that delivering branded customer service - service that supports and extends companies' brands - can be an especially distinctive and powerful;

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People Love You

edge. Delivering a legendary customer experience has emerged as the single most important competitive advantage for companies across all;

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Profit-Driven Customer Service

Customer service is not only an important function for every company, it can be a powerful tool to drive cash-flow, profits and growth.And;

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Guest Service in the Hospitality Industry

property. It discusses issues and debunks myths about customer service with concepts that are solid and proven in the industry. Furthermore, this;

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What to Say to a Porcupine

What to Say to a Porcupine uses the format of Aesop's fables to illustrate fundamental principles of customer service in a quick and;

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Focusing on Your Customer

with customers. But gaining customer loyalty requires hard work, care, and attentiveness. In this book, you'll learn to assess the lifetime;

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Delivering Effective Social Customer Service: How To Redefin

Social Customer Service is new. Social Media is the biggest thing happening to the customer service industry since the mid 1960s when;

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Batteries Included

examples and first-hand experinces why service so often falls short of customer expectations, and shows how to think and act to create legendary;

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Batteries Included!

examples and first-hand experinces why service so often falls short of customer expectations, and shows how to think and act to create legendary;

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We Are All Customers!

No matter who you are, you are a customer. 'We Are All Customers!' examines service excellence from the customer's vantage point;

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Service Quality and its Effect on Customer Satisfaction

priority in creating customer satisfaction. The bank managers should consider which dimensions of the service quality is most important and has to;

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Delivering Excellent Service Quality in Aviation: A Practical Guide for Internal and External Service Providers

control the service quality as perceived by their customers, Delivering Excellent Service Quality in Aviation is essential for those service;

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Delivering Excellent Service Quality in Aviation: A Practical Guide for Internal and External Service Providers

control the service quality as perceived by their customers, Delivering Excellent Service Quality in Aviation is essential for those service;

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Service Design For Business

A practical approach to better customer experience through service design Service Design for Business helps you transform your customer's;

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