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Delivering Effective Social Customer Service: How To Redefin

of a race to understand. How do digital brands and empowered customers actually behave? Social Customer Service has become Marketing s R&D lab;

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101 Activities for Delivering Knock Your Socks Off Service

-effective training required to meet their customers' needs. Today's customers are demanding service that is faster, better, and more personalized;

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Delivering Legendary Customer Service

Delivering Legendary Customer Service is your guide to the communications, transaction and leadership skills for creating the same great;

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Designing and Delivering Superior Customer Value

organizational responsiveness, and how to create and provide outstanding customer value to the target market(s).;

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Designing and Delivering Superior Customer Value

organizational responsiveness, and how to create and provide outstanding customer value to the target market(s).;

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Delivering Knock Your Socks Off Service

What is quality customer service, and how do you consistently deliver it for your customers? Discover the answers in this go-to guide for;

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Delivering Quality Service

Describes the five attributes of quality service and explains how to identify customer expectations;

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Best Practices in Customer Service

Why should my employees and I care about delivering great service? How can I learn more about customer needs and desires? How do other;

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Measuring Customer Service Effectiveness

Good customer service may be seen as a crucial asset for most organisations. But how do you know that you are delivering good customer;

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Measuring Customer Service Effectiveness

Good customer service may be seen as a crucial asset for most organisations. But how do you know that you are delivering good customer;

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Customer Service Over the Phone

Exceptional customer service is crucial to a successful phone-based business. Quality service can secure customer loyalty, while poor;

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Managing Customer Service Pocketbook

For leaders of customer service teams, The Managing Customer Service Pocketbook draws on some startling statistics to highlight the benefit;

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Customer Service and Social Media

Media is becoming a key part of our customer service strategy and how we manage the use of social media is key to our success.This book will;

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Delivering Knock Your Socks Off Service

An exploration of the principles of good customer service. This third edition contains new chapters on: delivering knock-your-socks-off e;

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The World of Customer Service

professionals. Several new chapters highlight how to maximize revenue and customer satisfaction, effectively solve problems and resolve complaints, and;

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Branded Customer Service

competitive advantage. This book shows how to infuse an entire organization with brand values and create a recognizable style of service that;

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Service Design For Business

customer experience. In this book, the Livework experts show you how to put service design to work in your company to solve the ongoing challenge;

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What to Say to a Porcupine

your customers, as one grizzly honey-shop owner discovers in Bear with Me ; and how to handle difficult conversations with customers in a;

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Winning at Social Customer Care

Haters: How to Embrace Complaints and Keep Your CustomersSocial media has changed customer service forever. It has shifted power from;

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The Effects of Service Recovery on Customer Satisfaction and Loyalty

initial service failure is leading the banks' customers to dissatisfaction and to switch their patronage to competitors.This study provides brief;

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HighTech, HighTouch Customer Service Inspire Timeless Loyalty in the Demanding New World of Social Commerce

business; the eight unbreakable rules for social media customer service; how to effectively address online complainers and saboteurs on Yelp;

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Customer Service Management in Africa

? How should organisations position themselves to create value for customers and stakeholders? How should employees project themselves to align;

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Customer Service Essentials

, in the quest to achieve excellent customer service, increased productivity and enhanced employee satisfaction. It explores the practical;

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Customer Service Essentials

, in the quest to achieve excellent customer service, increased productivity and enhanced employee satisfaction. It explores the practical;

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Delivering Excellent Service Quality in Aviation: A Practical Guide for Internal and External Service Providers

A practical and realistic guide for both external and internal service providers in an aviation context to implementing an effective way to;

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Delivering Excellent Service Quality in Aviation: A Practical Guide for Internal and External Service Providers

A practical and realistic guide for both external and internal service providers in an aviation context to implementing an effective way to;

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Profit-Driven Customer Service

Customer service is not only an important function for every company, it can be a powerful tool to drive cash-flow, profits and growth.And;

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