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Customer Service and Social Media

Customer Service and Social Media will take you through the various methods we use to interact with our customers today. We will look at;

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Ultimate Online Customer Service Guide

Make your online customers happy and create new ones with this winning guide Social media gives you an unparalleled vehicle for connecting;

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Winning at Social Customer Care

Haters: How to Embrace Complaints and Keep Your CustomersSocial media has changed customer service forever. It has shifted power from;

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HighTech, HighTouch Customer Service Inspire Timeless Loyalty in the Demanding New World of Social Commerce

business; the eight unbreakable rules for social media customer service; how to effectively address online complainers and saboteurs on Yelp;

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The World of Customer Service

better understand the impact and potential of today's social media. Future and practical professionals also gain new insights on establishing;

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Social Media and Interactive Communications

sensitivity to the appropriateness of employing social media to add value to the customers' service experience. Launching social media initiatives;

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Social Media and Interactive Communications

sensitivity to the appropriateness of employing social media to add value to the customers' service experience. Launching social media initiatives;

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The 4 Dimensions of Total Customer Service

ongoing changing context and circumstances such as technology, social media and remote buying which influence the relationship between the selling;

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The 4 Dimensions of Total Customer Service

ongoing changing context and circumstances such as technology, social media and remote buying which influence the relationship between the selling;

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Social Customer Relationship Management: Fundamentals, Applications, Technologies

explores how social media can successfully support business processes in marketing, sales and service in the context of customer relationship;

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Social Media Secrets For Sales

. In retail sales of products and services social media can be used as a platform for nearly effortlessly talking directly to both your customers and;

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Delivering Knock Your Socks Off Service

Service delivers new information on using social media for communication and service recovery, owning service encounters, responding positively to;

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Delivering Effective Social Customer Service: How To Redefin

Social Customer Service is new. Social Media is the biggest thing happening to the customer service industry since the mid 1960s when;

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Customer Service

and career achievement. This edition features more on social networking, trustability, and customer service trends. Information is also;

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Optimize

content optimization and social media engagement principles thereby increasing their ability to acquire and engage relevant customers online;

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Service-Ability

service able. The arrival of Generation Y and the developments in social media, provide businesses with a whole new way to engage with their;

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Building Customer-brand Relationships

marketing, and PR) with the inbound or 'pull' media of Internet, mobile communications, social networks, and more. Its 'customer-centric' media;

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Building Customer-Brand Relationships

marketing, and PR) with the inbound or 'pull' media of Internet, mobile communications, social networks, and more. Its 'customer-centric' media;

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Social Media Marketing

product development, customer service and customer-driven innovation, and the benefits of encouraging employee collaboration. Social media has;

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Service Excellence

, cognitive, emotional, social, and behavioral dimensions of all activities that connect the customer and the organization over time across touch;

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Managing Social Media Practices in the Digital Economy

Social media platforms are powerful tools that can help organizations to gather user preferences and build profiles of consumers. These;

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Managing Social Media Practices in the Digital Economy

Social media platforms are powerful tools that can help organizations to gather user preferences and build profiles of consumers. These;

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Tourist Customer Service Satisfaction

any books which focus on the detailed specifics of the social exchange and interaction between the service provider and customer. Tourist;

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At Your Service

A guide to refocusing your business on those who matter most: customers and employees. Technology and social media tools have made it;

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Dot Zen 2.0 - On Marketing, Social Media, Technology, Public Relations, Human Capital & Leadership

, sales, marketing, public relations, social media, mobile apps, and interactive multimedia, with a focus on field-tested experience and tactics;

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Customer Service Management in Africa

Customer Service Management in Africa: A Strategic and Operational Perspective (978-0-367-14337-4, K410515) Customer Service;

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Social Media Marketing and Customer-Based Brand Equity for Higher Educational Institutions

empirically investigates how higher education institutions can develop customer-based brand equity by using social media marketing and subjective;

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