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Customer Service Over the Phone

Exceptional customer service is crucial to a successful phone-based business. Quality service can secure customer loyalty, while poor;

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Great Customer Service on the Telephone

First impressions are often lasting impressions. How customers are treated on the phone can quickly turn them into either an ex-customer or;

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Improve Customer Satisfaction in a Structural Way

Business excellence is all about enabling the organization to give the customer what he wants when he wants it, everywhere, every time, but;

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Incredible Customer Service

key tests of incredible customer service are identified. The critical aspect of developing an effective approach to managing for customer;

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Fire Phone - Out of the Box

is in innovative features you've never even seen before. This intuitive, easy-to-follow book opens a world of possibilities with the Fire phone, right out;

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Customer Service: Pearson New International Edition

of the customer service industry, (2) a working knowledge of current trends and the ability to interpret those trends, and (3) the fundamental;

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Service Starts with a Smile

in the last 30 years, Cary is well aware of what it takes to attract and create customer loyalty. It really comes down to treating others the way;

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Customer Service Management in Africa

is Changing! The message of 34 authors featured in Customer Service Management in Africa: A Strategic and Operational Perspective is clear;

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Monitoring, Measuring And Managing Customer Service

identifies the core behaviors that make up excellent customer serviceas defined by the customerand provides managers with a set of proven tools for;

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HighTech, HighTouch Customer Service Inspire Timeless Loyalty in the Demanding New World of Social Commerce

of customer service (i.e., what hasn't changed), the high-tech tools that could give you a customer service advantage, and the systemic social shifts;

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Best Practices in Customer Service

companies deliver superior service? How do I build long-term relationships with customers? The litany of customer service questions goes on and on;

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Managing Customer Service Pocketbook

For leaders of customer service teams, The Managing Customer Service Pocketbook draws on some startling statistics to highlight the benefit;

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Why Service Matters

is, not unless and until leaders come to grips with the fact that service to the customer is grounded in four critical success factors or;

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Customer Service Delivery

customer service. With contributions from some of the best-known industrial and organizational psychology experts in customer service, this book;

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Selling to Anyone Over the Phone

invaluable appendix on handling customer com plaints, new sample call dialogs, and all the specific, tactical techniques readers need to develop;

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Customer Service Activity Book 50 Activities for Inspiring Exceptional Service

find The Customer Service Activity Book a powerful resource. The activities can easily be used as a complete customer service training program;

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Innovations in Client Experience

Client experience (CX) is by no means a new concept. Ever since the service industry came into being, providing excellent customer service;

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Delivering Legendary Customer Service

Delivering Legendary Customer Service is your guide to the communications, transaction and leadership skills for creating the same great;

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Common Sense Customer Service

Victoria Wells has been in the customer service field for over 30 years. She has a unique perspective on the role of a customer service;

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Quality Customer Service Rekindling the Art of Service to Customers

Quality Customer Service Rekindling the Art of Service provides reflective and easy to read narratives about customer service, via the lens;

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The Customer Communication Formula

In Charlotte Purvis' The Customer Service Formula, learn the formula she developed in response to a client request used in customer;

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The 4 Dimensions of Total Customer Service

This book is about Total Customer Service .It applies to all types of organisations large and small, private or public .It considers the;

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The 4 Dimensions of Total Customer Service

This book is about Total Customer Service .It applies to all types of organisations large and small, private or public .It considers the;

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Managing Customer Service

Excellent customer service is now considered an indispensable part of any successful company, yet what this means for the customer service;

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Assessment of customer perception on mobile phone money transfer

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Customer Service Skills for Success

Customer Service, 4/e by Lucas features how-to topics for the customer service professional. It covers the concepts and skills needed for;

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The Big Book of Customer Service Training Games

Here are over two dozen ready-to-use innovative activities that help trainers and managers teach the basics of providing great customer;

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