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Common Sense Customer Service

work with many different companies in diverse fields.She felt that a simple, common sense, no-nonsense guide to a career in customer service;

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The Ten Commandments of Customer Service

Are you sick and tired of bad customer service? We all are Do you feel customer service is becoming a dying art? We all do Do you wish;

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Service Starts with a Smile

Customer service expert Cary Cavitt shares 69 ways to bring customers back time and again. Having personally served over 100,000 customers;

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How to Get Your Customers Swearing by You, Not at You

at You covers a lot of ground. But it is all common sense and will empower you to create your own customer service training program and;

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SLA Templates

Most important in providing a service is customer satisfaction with the delivered performance. Resulting from this satisfaction, the;

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Unleashing Excellence

you how to build a common customer service vision for your entire organization Customer service is vital to the survival of your business. If;

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Customer Service Management in Africa

Customer Service Management in Africa: A Strategic and Operational Perspective (978-0-367-14337-4, K410515) Customer Service;

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What to Say to a Porcupine

What to Say to a Porcupine uses the format of Aesop's fables to illustrate fundamental principles of customer service in a quick and;

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Best Practices in Customer Service

Why should my employees and I care about delivering great service? How can I learn more about customer needs and desires? How do other;

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Superior Customer Value In The New Economy

Edition offers a blueprint for responding effectively to customer demands and for creating the benchmarks common to world-class service companies;

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Sense and Respond

The authors argue that lean production should be driven by the desire to achieve optimal customer service by sensing and responding to the;

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Customer Service Delivery

Customer Service Delivery taps into business, marketing, and psychological research and practices to provide a wealth of knowledge about;

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Beyond Good, Beyond Great, To Legendary Customer Service

A customer service fanatic reveals what his successful battle with cancer taught him about YOUR customer service and how you can become a;

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Managing Customer Service Pocketbook

For leaders of customer service teams, The Managing Customer Service Pocketbook draws on some startling statistics to highlight the benefit;

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Focusing on Your Customer

with customers. But gaining customer loyalty requires hard work, care, and attentiveness. In this book, you'll learn to assess the lifetime;

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Customer Service Activity Book 50 Activities for Inspiring Exceptional Service

From seasoned veterans to first-timers, any instructor, trainer, manager, consultant, or coach charged with improving customer service will;

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Delivering Legendary Customer Service

Delivering Legendary Customer Service is your guide to the communications, transaction and leadership skills for creating the same great;

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Incredible Customer Service

This book is based on David Freemantle's experience over recent years helping many organizations improve customer service.Fourteen;

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Customer Service Skills for Success

Customer Service, 4/e by Lucas features how-to topics for the customer service professional. It covers the concepts and skills needed for;

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Quality Customer Service Rekindling the Art of Service to Customers

Quality Customer Service Rekindling the Art of Service provides reflective and easy to read narratives about customer service, via the lens;

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The Customer Communication Formula

In Charlotte Purvis' The Customer Service Formula, learn the formula she developed in response to a client request used in customer;

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Monitoring, Measuring And Managing Customer Service

Improving customer service isn't a matter of finding better customer service reps. As Dr. Gary Goodman states, We can all provide superior;

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Customer Service: Pearson New International Edition

of the customer service industry, (2) a working knowledge of current trends and the ability to interpret those trends, and (3) the fundamental;

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Tele-Stress

stronger customer relationships over the telephone - Learn practical, common sense telephone strategies that really work ;;

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Tele-Stress

stronger customer relationships over the telephone - Learn practical, common sense telephone strategies that really work ;;

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Managing Customer Service

Excellent customer service is now considered an indispensable part of any successful company, yet what this means for the customer service;

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Extra Mile: 500 Customer Service Tips for Success

The Comprehensive Guide to Customer Service For The 21st Century Even the most successful companies need their customers happy and to keep;

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