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The Big Book of Customer Service Training Games

Here are over two dozen ready-to-use innovative activities that help trainers and managers teach the basics of providing great customer;

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Monitoring, Measuring And Managing Customer Service

for recruiting, motivating, and retaining quality customer service personnel. With a focus on the management and organizational issues that;

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Great Customer Service on the Telephone

First impressions are often lasting impressions. How customers are treated on the phone can quickly turn them into either an ex-customer or;

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54 Golden Nuggets: The Best of the Telephone Doctor

The Telephone Doctor, Nancy Friedman, has been writing about effective customer service for years and has been read by tens of thousands;

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Telephone Courtesy and Customer Service

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Managing Customer Service

Excellent customer service is now considered an indispensable part of any successful company, yet what this means for the customer service;

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Customer Service Training 101

people with the skills they need to excel in this important role. This book addresses important customer service areas including: making a good;

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Tele-Stress

This book will help telephone professionals to: - Reduce on-the-job telephone stress - Enhance telephone communications skills - Build;

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Tele-Stress

This book will help telephone professionals to: - Reduce on-the-job telephone stress - Enhance telephone communications skills - Build;

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Best Practices in Customer Service

companies deliver superior service? How do I build long-term relationships with customers? The litany of customer service questions goes on and on;

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Delivering Legendary Customer Service

Delivering Legendary Customer Service is your guide to the communications, transaction and leadership skills for creating the same great;

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Humanoid Service Robots

customer-centric approach focusing on customer expectations and customer responses. The author identifies desirable robotic behavioral cues and;

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Telephone Tactics

A comprehensive guide to using the telephone in business that features examples of best practice, and advice on how to use it for selling;

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Members For Life

Nearly every health and fitness club has state-of-the-art equipment, comprehensive training programmes and qualified staff. Based on the;

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Extra Mile: 500 Customer Service Tips for Success

negative reviews Get ahead of the pack by learning how great customer service equals customer retention. '';

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Beyond Good, Beyond Great, To Legendary Customer Service

A customer service fanatic reveals what his successful battle with cancer taught him about YOUR customer service and how you can become a;

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Ignore Your Customers (and They'll Go Away)

: company culture, specifically how to build and sustain a customer-centric company culture. Case studies and anecdotes from the great customer;

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Breakthrough Customer Service

Service Best Practices of Leaders in Customer Support An impressive array of experts and industry winners provide a virtual road map through the;

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101 Activities for Delivering Knock Your Socks Off Service

gives you information on building reliability, customer feedback, keeping a stress log, and more. These simple but effective activities take;

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What to Say to a Porcupine

all part of one of the most engaging books on customer service in existence. In this book, you'll explore how: great service is all about;

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How to Get Your Customers Swearing by You, Not at You

Faced with the challenge of developing effective customer service training? Not sure where to start? Whether you are a novice at the;

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Customer Service Management Training 101

Becoming a great customer service manager requires an intentional focus on skills beyond those required for exemplary customer service;

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How to Talk to Customers

customer service training program. MAGIC, which stands for Make A Great Impression on the Customer, can help anyone become the type of communicator;

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The Concise Guide to Telephone Tactics

Everything you will ever need to know about using the telephone in business by expert sales trainer Graham Roberts-Phelps. It is divided;

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Computer Telephone Integration

author analyzes the benefits CTI can bring to organizations, such as increased quality of customer service and resulting customer satisfaction;

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Strategic Customer Service

is a data-packed roadmap that shows you how. This invaluable resource distills decades of research on the impact of great versus mediocre;

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Customer Service

Successful utility customer service leaders are providing great service while reducing costs. This primer for customer service leaders at;

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