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The Big Book of Humorous Training Games (UK Edition)

The Big Book of Humorous Training Games uses witty, engaging games to create memorable lessons in numerous basic training topics, including;

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The Big Book of Customer Service Training Games

Help your employees to excel in dealing with the public with this stimulating, fun-filled collection of customer service training games;

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The Big Book of Customer Service Training Games

Here are over two dozen ready-to-use innovative activities that help trainers and managers teach the basics of providing great customer;

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Customer Service Training

) presentations and electronic copies of all supporting material featured in the book. Customer Service Training provides practical, hands-on guidance to;

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Customer Service Training

) presentations and electronic copies of all supporting material featured in the book. Customer Service Training provides practical, hands-on guidance;

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Customer Service Training

) presentations and electronic copies of all supporting material featured in the book. Customer Service Training provides practical, hands-on guidance;

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Customer Service Activity Book 50 Activities for Inspiring Exceptional Service

find The Customer Service Activity Book a powerful resource. The activities can easily be used as a complete customer service training program;

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Customer Service Training 101

Busy managers and customer service instructors in charge of training their customer service employees will find powerful tools and advice;

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Customer Service Intelligence

training design is thus carefully thought through for maximum impact on the audience. Professionalism in customer service training is essential for;

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Customer Service Intelligence

maximum impact on the audience. Professionalism in customer service training is essential for the growth of many industries. This complex and;

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Customer Service: Pearson New International Edition

of the customer service industry, (2) a working knowledge of current trends and the ability to interpret those trends, and (3) the fundamental;

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Customer Service Management Training 101

. Building off the success of her book Customer Service Management Training 101, author Renee Evenson shows readers what it takes to advance to the;

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Customer Service Training

Effective customer service training covers more than niceties. Organizational profitability is threatened when staff are unable to manage;

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Big Book Of Six Sigma Training Games

An effective and engaging way employees can learn Six Sigma and put its concepts into playPart of the popular Big Book of Games series;

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How to Get Your Customers Swearing by You, Not at You

Faced with the challenge of developing effective customer service training? Not sure where to start? Whether you are a novice at the;

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Maximizing Customer Loyalty

, this time tailored specifically for frontline personnel. Maximizing Customer Loyalty combines 25 years of expert-led training in the fields;

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The Buzz: 50 Little Things That Make a Big Difference to Worldclass Customer Service

Customers are key to your success. Make a big difference to them by taking care of the little things that matter - this book contains 50;

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Customer Service Training 101: Quick and Easy Techniques That Get Great Results

This invaluable resource is the training manual you need to give your employees the thorough training, review, and--if necessary--overhaul;

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Building Quality Service

The premise underlying this book is that every interaction between a staff member and a customer is unique. Training methods develop;

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Building Quality Service

The premise underlying this book is that every interaction between a staff member and a customer is unique. Training methods develop;

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Profit-Driven Customer Service

-class customer service.The book features an inventory of policies and techniques every executive will want when they're planning, training and;

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Unleashing Excellence

your teams through every step of the implementation process to achieve true customer service excellence. The book covers the training and;

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Sales Training Games: For Sales Managers and Trainers

training workshops. Here, at last, is a mix of over 80 games, exercises and ideas that can be used to develop sales, customer service and other;

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Sales Training Games: For Sales Managers and Trainers

training workshops. Here, at last, is a mix of over 80 games, exercises and ideas that can be used to develop sales, customer service and other;

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How to Talk to Customers

customer service training program. MAGIC, which stands for Make A Great Impression on the Customer, can help anyone become the type of communicator;

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Fabled Service

create results-oriented, customized customer service training. A Trainer's Guide includes specific direction for administering the Customer;

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Customer Service Management in Africa

is Changing! The message of 34 authors featured in Customer Service Management in Africa: A Strategic and Operational Perspective is clear;

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