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The Buzz: 50 Little Things That Make a Big Difference to Worldclass Customer Service

Customers are key to your success. Make a big difference to them by taking care of the little things that matter - this book contains 50;

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Everything Counts

performance. From the smallest customer contact to the most minute details of product quality, the little things add up to a pretty big deal. Serving;

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Big Little Things

pay attention to the little things that make positive impacts on the culture of the classroom, or as he calls them, big little things;

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Dining Out

uses her 50 years of restaurant experience and eating out all over the world to show you the little and big things that could be killing your;

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Small Inventions that Made a Big Difference

bits of metal that created the pacemaker, to the eighteenth-century sea captain whose ingenious invention paved the way for the filming of Star;

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Extra Mile: 500 Customer Service Tips for Success

company looking to revamp your customer service to answer new market needs, Extra Mile is the resource for you. Unlike other books that are;

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Origami Peace Cranes

Origami Peace Cranes is a multicultural children's story about the capacity for friendship in all of us, and the power that small;

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Restaurant Service

to customer satisfaction, good food served in a timely and attractive manner is only half the story. Restaurant Service takes you beyond;

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What Planet Are You From Clarice Bean?

that the tree on their street is about to be chopped to pieces, she soon realises that it's the little things that can make a big difference;

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Legendary Service

service and athriving business--they recognize that the way employees treat customers is directly related to the way managers treat employees;

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Taking Your Customer Care to the Next Level

business. Thats a big mistake! Nadji Tehrani and Steve Brubaker, both Customer Care experts, explore how to go the extra mile in keeping customers;

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Customer Service Activity Book 50 Activities for Inspiring Exceptional Service

find The Customer Service Activity Book a powerful resource. The activities can easily be used as a complete customer service training program;

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Tiny Noticeable Things - The Secret Weapon to Maki ng a Difference in Business

-nothing engagers that create the biggest, longest-lasting impressions. They show you care, they blow people away, and they make a very big;

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Better Customer Service

experience provides a foundation that will help improve customer service no matter the type of organization or situation, allowing customization;

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Better Customer Service

experience provides a foundation that will help improve customer service no matter the type of organization or situation, allowing customization;

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Customer Service Over the Phone

service can lose it. This concise guide examines every important scenario that a customer service representative is likely to encounter and shows;

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Pay Attention

customers will no longer stand for the hurried and complacent service that has become the norm. They are looking for a positive, memorable;

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Monitoring, Measuring And Managing Customer Service

identifies the core behaviors that make up excellent customer serviceas defined by the customerand provides managers with a set of proven tools for;

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Building a Customer Service Culture

The tenets of excellent customer service are central to any organization that creates or delivers products or services In fact, excellent;

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Building a Customer Service Culture

The tenets of excellent customer service are central to any organization that creates or delivers products or services In fact, excellent;

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Once a Customer, Always a Customer

This third edition of a best-seller will make you view your organisation and customers in a new light. It shows beyond doubt that;

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The New 50 Simple Things Kids Can Do to Save the Earth

In The New 50 Simple Things Kids Can Do to Save the Earth, Sophie and John have revised the original best-selling book for a concerned and;

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Powerful Phrases Effective Cust Service

Let's face it, dealing with customers isn't easy. They aren't always right-or even pleasant-but knowing the right words to use can make all;

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Creating Customer Loyalty

, many of today's companies fail to recognize that the notable improvements in their service delivery are not keeping up with increased customer;

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Little God Time for Women, A

to strengthen your faith and encourage your heart. Spend a few quiet moments in the presence of God each day, and be refreshed as you;

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A Little God Time for Women

A little God time can make a big difference in your day. This one-year devotional provides women with godly wisdom and insight to;

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Managing Markets and Customers Revised Edition

. But it's not simply a case of trying to get closer to your customers. There are more strategic decisions that if made can make your marketing;

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