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Building a Customer Service Culture

training materials on customer service teach the concepts, but do not provide the tools to implement them. In Building a Customer Service Culture;

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Building a Customer Service Culture

training materials on customer service teach the concepts, but do not provide the tools to implement them. In Building a Customer Service Culture;

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Service Mindset

or Facebook, but they lead the way when it comes to building a high performing service culture where customer loyalty is constantly;

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Uplifting Service

A proven path to making customers and colleagues fall in love with your businessGlobal business, governments, and mankind;

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At Your Service

At Your Service...Five-Star Customer Care for A Successful Dental Practice shares tips, strategies, and solutions for building a practice;

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Managing Customer Service Pocketbook

of building customer loyalty. For example, one study shows that a mere 5% increase in customer loyalty can boost profitability by up to 85%. Earning;

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Customer Service: Pearson New International Edition

of the customer service industry, (2) a working knowledge of current trends and the ability to interpret those trends, and (3) the fundamental;

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Maximizing Customer Loyalty

From the author who brought you Managing Service Excellence: The Ultimate Guide to Building and Maintaining a Customer-Centric Organization;

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Ignore Your Customers (and They'll Go Away)

field. Great customer service may be today's most essential competitive advantage. This book gives a step-by-step plan to craft a customer;

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Customer Service

Customer Service: Career Success through Customer Loyalty, 6e provides a systematic process for building service skills that all business;

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Unleashing Excellence

A step-by-step guide to designing and implementing an amazing customer service culture In today's competitive business environment;

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Customer Service in Tourism and Hospitality

of customer service but also acts as a guidebook for those wishing to put this theory into practice. In essence it is the 'whys' and 'hows'of customer;

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Managing Customer Service

manager or supervisor is often overlooked. This book aims to provide a concise introduction to the business reasons for building good;

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Extra Mile: 500 Customer Service Tips for Success

Building Customer Loyalty Intel into the customer service secrets of business giants, such as American Express, Southwest Airlines, and Ritz;

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Call Center

work environments. Managing employees, assisting customers, building a team culture- she's done it all. Now she's ready to share her experience;

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Customer Service Management in Africa

Customer Service Management in Africa: A Strategic and Operational Perspective (978-0-367-14337-4, K410515) Customer Service;

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Customer Service for Hospitality and Tourism

exception rather than the norm in many parts of the world. Customer Service for hospitality and tourism: the lost art' is a unique text and vital to;

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Field Service Management

Field Service Management provides strategies for building quality and adding value to the customer-vendor relationships, through effective;

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Property Management

leading company, BAA plc. A key aim of the book is to show the benefits to be obtained from building a business culture based on service to the;

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What to Say to a Porcupine

discussion, illuminating topics ranging from the best tips for building customer relationships to how to motivate a service team. Fun, quick, and;

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HighTech, HighTouch Customer Service Inspire Timeless Loyalty in the Demanding New World of Social Commerce

of customer service (i.e., what hasn't changed), the high-tech tools that could give you a customer service advantage, and the systemic social shifts;

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Services Marketing

focusing strongly on customer satisfaction, service quality and customer service. Building on the seminal work of Hoffman and Bateson, the authors;

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The Simple Truths of Service

The Simple Truths of Service is a customer service classic that will grab your heart and not let go! More than five million people have;

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Customer Service

Customer Service: The Kingpin of Business Success in Africa is a must read as it communicates how the power of customer service can;

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From Mindless to Mindful

How did a former bank executive and a kid from a car wash cross paths to discover a shared passion for crafting memorable customer;

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The Death of the Tip

Customer service approach to building business profits in twenty-one easy steps.;

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Cult Of Service Excellence

more and more customer driven. A customer-driven organization maintains a base of loyal customers by recognizing that customer service and;

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