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Casino Customer Service

positive-sum game, or what can be called a win-win game. The customer wins better enjoyment of products offered, and the casino wins with renewed;

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Quality Customer Service Rekindling the Art of Service to Customers

provides a well illustrated range of customer service scenarios, a better understanding of internal and external customer service, diversity;

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The World of Customer Service

Master the exceptional customer service skills that are most important in all types of organizations today with the powerful, practical;

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Service Mindset

If you're looking to transform the customer service culture in your organisation, to decrease complaints and increase compliments, Jaquie;

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Managing Customer Value

competition to formulate a strategic framework for competing in today's cutthroat marketplace where better quality, superior customer service and;

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Monitoring, Measuring And Managing Customer Service

Improving customer service isn't a matter of finding better customer service reps. As Dr. Gary Goodman states, We can all provide superior;

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Why Selling Sucks & Building Relationships Work?

are employed in the back office & you would like to gain a better understanding of your customers or the servicing process? Whatever your;

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Better Customer Service

This readable and concise research-based book discusses seven simple rules that will help businesses and individuals improve their customer;

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Better Customer Service

This readable and concise research-based book discusses seven simple rules that will help businesses and individuals improve their customer;

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Five Steps to Five Stars

organizational policies by becoming better customer service focused leaders. Five Steps to Five Stars is a leader's guide to improving the overall;

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Unleashing Excellence

, keeping customers happy is the key to long-term success. But some businesses provide much better customer service than others. It's not always;

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Listen Up!

organization's prosperity, profits, and productivity. These actionable insights will help you to better connect with your customers and gain an;

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Service Design For Business

A practical approach to better customer experience through service design Service Design for Business helps you transform your customer's;

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Customer Service Management in Africa

Customer Service Management in Africa: A Strategic and Operational Perspective (978-0-367-14337-4, K410515) Customer Service;

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What to Say to a Porcupine

What to Say to a Porcupine uses the format of Aesop's fables to illustrate fundamental principles of customer service in a quick and;

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Service-Ability

technology, will have better customer retention, lower costs of replacement and will build their brand value through better reputations. Service;

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Best Practices in Customer Service

Why should my employees and I care about delivering great service? How can I learn more about customer needs and desires? How do other;

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Serve Me Better... Please!

customer service.;

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Customer Service Delivery

Customer Service Delivery taps into business, marketing, and psychological research and practices to provide a wealth of knowledge about;

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Beyond Good, Beyond Great, To Legendary Customer Service

A customer service fanatic reveals what his successful battle with cancer taught him about YOUR customer service and how you can become a;

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Managing Customer Service Pocketbook

For leaders of customer service teams, The Managing Customer Service Pocketbook draws on some startling statistics to highlight the benefit;

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Our Great Customer Service in Our Great United States

with it a lot better. We cannot let the terrible customer service we get defi ne us though. I have found that when customers are rude, mean or;

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Customer Service Activity Book 50 Activities for Inspiring Exceptional Service

From seasoned veterans to first-timers, any instructor, trainer, manager, consultant, or coach charged with improving customer service will;

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Delivering Legendary Customer Service

Delivering Legendary Customer Service is your guide to the communications, transaction and leadership skills for creating the same great;

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Incredible Customer Service

This book is based on David Freemantle's experience over recent years helping many organizations improve customer service.Fourteen;

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Customer Service Skills for Success

Customer Service, 4/e by Lucas features how-to topics for the customer service professional. It covers the concepts and skills needed for;

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The Customer Communication Formula

In Charlotte Purvis' The Customer Service Formula, learn the formula she developed in response to a client request used in customer;

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